Hi Bryan, No answers for you, but some things to try/consider before implicating SGD.
Possibly the user's ISP applies traffic-shaping to the TCP session after 3 hours as an anti-leach measure? Although in that case, simply restarting the SGD session without rebooting the XP VM would be a remedy (it's strange that that rebooting the VM is required ... is it really necessary?). In any case, trying to reproduce the result with a different ISP, different home ADSL modem, different operating system version on the home PC ... would all be instructive. Even temporarily putting a Sun Ray 2 at the user's home as you suggest ... would get you more facts to hypothesise with ... to either blame or excuse SGD as the culprit. Good luck! David Bullock On 5 March 2010 04:32, Bryan Gawronski <[email protected]> wrote: > Hello, > > I have a user who connects from home via a DSL connection to the internet > then to a Windows XP VM (VMWARE) through SGD. The performance is good for > the first 3 hours or so and then begins to slow down. The user is mainly > working in MS Word 2000 and what starts to happen is the screen refresh > becomes so slow that she is able to type several sentences with nothing > showing on the screen. Then after a few minutes everything appears all at > once. > > The issue happens every time the user connects for a long period of time. > At first she has no delay issues but 3 hours later the screen refresh is so > slow it is not usable. To fix the issue the user reboots the Windows XP VM > and closes the SGD connection. She then reconnects and it is good for > another 3 hours. > > I have logged into the VM here locally when she reports that it is slow and > the VM is running fine at normal performance so the issue is not with the > VM. We are using RDP to make the connection to the Windows XP VM. The user > has a Sun Ray here at the office which attaches to the same XP VM and she > has no issue while working on the Sun Ray. > > Any ideas why this session is slowing down after about 3 hours of use. She > might be my only user who is on SGD for that long (3+ hours) so I am not > sure if it would happen with other sessions (users). > > > > If I can’t find a solution I am thinking about installing a Sun Ray at her > home and using the VPN connection settings. > > Thanks, > > > Bryan Gawronski > > Head of Technology Services > > Albright-Knox Art Gallery > > 1285 Elmwood Ave > > Buffalo NY 14222 > > 716-270-8269 > > [email protected] > > _______________________________________________ > SunRay-Users mailing list > [email protected] > http://www.filibeto.org/mailman/listinfo/sunray-users > >
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