I had that problem in SRSS 4.1, too...it only happened when a user was using IE to view Exchange Server's Outlook Web App. If the user did not opt to use the 'light version' of the OWA and logged in, the symptoms you described would happen. After the session rebooted they could browse their email just fine.--Of course of all the thousands of students using the DTUs 24/7, it was my director that discovered that bug. Nice!
That bug was fixed in SRSS 4.2 though and we haven't run across any other apps that do that. I did some tcpdump runs to isolate the problem but I don't recall anything conclusive coming out of it. I'd check to see if the user can tell you what they were doing at the time the freeze happened because it could be an app that's doing something screwy that SRSS4.1 doesn't like. Matt -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Nishimura, Scott L (IT Solutions) Sent: Wednesday, November 10, 2010 3:22 PM To: SunRay-Users mailing list Subject: [SunRay-Users] Weird thin client Windows "freeze" problem TCs going through SRSS 4.1/SRWC 2.1 to a W2K3 WTS. TCs are running FW GUI4.1_139548-03_2009.10.26.15.43 [I checked the bug fixes in http://sunsolve.sun.com/search/document.do?assetkey=1-21-139548-07-1 and didn't see anything related] >From the user's description: "The systems get a hourglass in the middle of the screen which locks up the machine for about 90sec., then the screen goes blank as if it is rebooting then it comes back to the same session they were on with all the apps open." Has anyone seen this before? The closest I've come to experiencing this is when I loaded PC/SC 1.1 for the first time and the user load caused the Windows session to lock up for 5 seconds [although the mouse and keyboard did not appear to respond, the buffer was still accepting input so that when things unfroze, what you typed would appear]. I have not applied any patches recently nor has anyone made [to my knowledge] any change on the SRSs. I can't see anything untoward in /var/opt/SUNWut/log/messages or the Windows Event Logs. These 2 SRSs service thin clients in two geographic locations. Location 2 has to route through location 1 to get back to the main network. Only some TCs in location 2 are affected. Also, it's happened twice [Monday and Wednesday] at around 05:20 [it's never happened before]. That leads me to believe someone did something to the network. I'll try logging utcapture output to see if it catches anything interesting. Others' experiences would be helpful. Thanks in advance. Scott _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users
