Dear Forum Users,
Our Environment:
1) 2x SFT1000 server
2) SRSS 4.2 configured as FOG
3) Installed patch id 139548-07
4) 60x DTU270
5) Configured 200 kiosk users (utku) during utconfig setup
6) No Card = Kiosk session
7) Card user = Redirect to Windows XP
This morning we observed a strange behavior on our SunRay DTU270
clients. Almost all of the DTU screen shows the following error message:
"Error starting Kiosk session: Cannot Allocate Kiosk Account"
Only a few DTU270 can connect to the SunRay server.
Q1) Why & what had happen to our SunRay servers which produce the error
messages on the DTU screens ?
Q2) We had created 200 kiosk users (utku). Is that allowed? or Is there
any kiosk users limitation?
Q3) How could we prevent such issues repeating in the future?
Kindly, let me know if you need any other information.
Looking forward to hear troubleshooting & resolution action.
Regards,
Alisampras
So far, these are some of the error messages we saw on SunRay servers:
------------------------------------------------------------------------------------------------------
Dec 16 00:53:48 athqsvr07 kiosk:utkioskconfig:configure[4326]: [ID
702911 user.info] Disabled Kiosk Mode for display ':3'
Dec 16 00:53:48 athqsvr07 kiosk:utkioskconfig:configure[4403]: [ID
702911 user.info] Disabled Kiosk Mode for display ':4'
Dec 16 00:53:48 athqsvr07 kiosk:utkioskconfig:configure[4419]: [ID
702911 user.info] Disabled Kiosk Mode for display ':5'
Dec 16 00:53:48 athqsvr07 kiosk:utkioskconfig:configure[4458]: [ID
702911 user.info] Disabled Kiosk Mode for display ':6'
Dec 16 08:38:39 athqsvr07 dtlogin[17787]: [ID 948806 user.debug]
sunray_get_user:pam_sm_auth: local display = 61. MODE=2
Dec 16 08:38:39 athqsvr07 dtlogin[17787]: [ID 662782 user.debug]
sunray_get_user:pam_sm_auth: get user from prop username
Dec 16 08:38:39 athqsvr07 dtlogin[17787]: [ID 363298 user.debug]
utinfo:_getSidAndCookie : dpFile = /var/opt/SUNWut/displays/61
Dec 16 08:38:39 athqsvr07 dtlogin[17787]: [ID 368275 user.debug]
Entering waitForConnected
Dec 16 08:38:39 athqsvr07 dtlogin[17787]: [ID 497227 user.debug]
waitForConnected: Not connected, waiting
Dec 16 09:03:07 athqsvr07 dtlogin[6810]: [ID 989859 user.debug]
pam_kiosk: pam_sm_authenticate: Kiosk enabled for display ':7'.
Dec 16 09:03:07 athqsvr07 dtlogin[6810]: [ID 476860 user.debug]
pam_kiosk: pam_sm_authenticate: Allocating a Kiosk user failed: Account
should be Kiosk account, but is improperly configured
Dec 16 09:03:08 athqsvr07 dtlogin[6810]: [ID 567917 user.debug]
pam_kiosk: pam_sm_authenticate: Sleeping now for 59 sec to defer retry.
Dec 16 09:03:13 athqsvr07 utdtsession: [ID 702911 user.info] Delete
(62,user.1292093794-1615)
Dec 16 09:03:13 athqsvr07 dtlogin[1827]: [ID 691260 user.notice]
pam_sunray_hotdesk:pam_sm_auth: ut_getTokenByDisplay failed -1 for
display :62
Dec 16 09:03:23 athqsvr07 dtlogin[26960]: [ID 424893 user.debug]
pam_kiosk: pam_sm_authenticate: Module FAILED for service dtlogin-SunRay
[Error in underlying service module]
Dec 16 09:03:31 athqsvr07 dtlogin[8174]: [ID 989859 user.debug]
pam_kiosk: pam_sm_authenticate: Kiosk enabled for display ':19'.
Dec 16 09:03:31 athqsvr07 dtlogin[8174]: [ID 476860 user.error]
pam_kiosk: pam_sm_authenticate: Allocating a Kiosk user failed: Account
should be Kiosk account, but is improperly configured
Dec 16 09:03:31 athqsvr07 dtlogin[8174]: [ID 297517 user.debug]
pam_kiosk: Set error module mark [_KIOSK_PAM_FAILMOD_=pam_sm_authenticate]
Dec 16 09:03:31 athqsvr07 kiosk:utkioskconfig:configure[8496]: [ID
702911 user.info] Disabled Kiosk Mode for display ':27'
Dec 16 09:03:39 athqsvr07 dtlogin[26960]: [ID 989859 user.debug]
pam_kiosk: pam_sm_authenticate: Kiosk enabled for display ':72'.
Dec 16 09:03:39 athqsvr07 dtlogin[26960]: [ID 476860 user.debug]
pam_kiosk: pam_sm_authenticate: Allocating a Kiosk user failed: Account
should be Kiosk account, but is improperly configured
Dec 16 09:03:39 athqsvr07 utdtsession: [ID 702911 user.info] Add
(16,user.1292093811-2020,normal)
Dec 16 09:03:39 athqsvr07 java[2863]: [ID 521130 user.info] utadt::
username={admin} hostname={athqsvr07} service={Sessions} cmd={}
message={Session with token=pseudo.00144ff7eb60 and display number=16 on
athqsvr07 has been terminated} status={0} return_val={0}
Dec 16 09:03:40 athqsvr07 kiosk:utkioskconfig:configure[8899]: [ID
702911 user.info] Enabled Kiosk Mode for display ':16'
Dec 16 09:03:40 athqsvr07 utauthd: [ID 102248 user.info] Worker21
NOTICE: SESSION_OK user.1292093811-2020
Dec 16 09:03:43 athqsvr07 kiosk:utkioskconfig:refresh[9073]: [ID 702911
user.info] Enabled Kiosk Mode for display ':16'
Dec 16 09:04:05 athqsvr07 dtlogin[9388]: [ID 989859 user.debug]
pam_kiosk: pam_sm_authenticate: Kiosk enabled for display ':41'.
Dec 16 09:04:05 athqsvr07 dtlogin[9388]: [ID 476860 user.error]
pam_kiosk: pam_sm_authenticate: Allocating a Kiosk user failed: Account
should be Kiosk account, but is improperly configured
Dec 16 09:04:05 athqsvr07 dtlogin[9388]: [ID 297517 user.debug]
pam_kiosk: Set error module mark [_KIOSK_PAM_FAILMOD_=pam_sm_authenticate]
Dec 16 09:04:07 athqsvr07 dtlogin[6810]: [ID 424893 user.debug]
pam_kiosk: pam_sm_authenticate: Module FAILED for service dtlogin-SunRay
[Error in underlying service module]
Dec 16 11:11:18 athqsvr07 dtlogin[18070]: [ID 989859 user.debug]
pam_kiosk: pam_sm_authenticate: Kiosk enabled for display ':52'.
Dec 16 11:11:18 athqsvr07 dtlogin[18070]: [ID 476860 user.error]
pam_kiosk: pam_sm_authenticate: Allocating a Kiosk user failed: Account
should be Kiosk account, but is improperly configured
Dec 16 11:11:18 athqsvr07 dtlogin[18070]: [ID 297517 user.debug]
pam_kiosk: Set error module mark [_KIOSK_PAM_FAILMOD_=pam_sm_authenticate]
Dec 16 11:11:21 athqsvr07 dtlogin[18070]: [ID 567917 user.debug]
pam_kiosk: pam_sm_authenticate: Sleeping now for 57 sec to defer retry.
Dec 16 11:11:42 athqsvr07 dtlogin[24725]: [ID 989859 user.debug]
pam_kiosk: pam_sm_authenticate: Kiosk enabled for display ':27'.
Dec 16 11:11:42 athqsvr07 dtlogin[24725]: [ID 476860 user.error]
pam_kiosk: pam_sm_authenticate: Allocating a Kiosk user failed: Account
should be Kiosk account, but is improperly configured
Dec 16 11:11:42 athqsvr07 dtlogin[24725]: [ID 297517 user.debug]
pam_kiosk: Set error module mark [_KIOSK_PAM_FAILMOD_=pam_sm_authenticate]
Dec 16 00:08:07 athqsvr08 dtlogin[9708]: [ID 989859 user.debug]
pam_kiosk: pam_sm_authenticate: Kiosk enabled for display ':3'.
Dec 16 00:08:07 athqsvr08 dtlogin[9708]: [ID 476860 user.error]
pam_kiosk: pam_sm_authenticate: Allocating a Kiosk user failed: Account
should be Kiosk account, but is improperly configured
Dec 16 00:08:07 athqsvr08 dtlogin[9708]: [ID 297517 user.debug]
pam_kiosk: Set error module mark [_KIOSK_PAM_FAILMOD_=pam_sm_authenticate]
Dec 16 00:08:07 athqsvr08 dtlogin[9721]: [ID 476860 user.error]
pam_kiosk: pam_sm_authenticate: Allocating a Kiosk user failed: Account
should be Kiosk account, but is improperly configured
Dec 16 00:08:07 athqsvr08 dtlogin[9721]: [ID 297517 user.debug]
pam_kiosk: Set error module mark [_KIOSK_PAM_FAILMOD_=pam_sm_authenticate]
Dec 16 00:08:22 athqsvr08 dtlogin[10266]: [ID 297517 user.debug]
pam_kiosk: Set error module mark [_KIOSK_PAM_FAILMOD_=pam_sm_authenticate]
Dec 16 00:08:22 athqsvr08 dtlogin[11579]: [ID 118685 user.info]
pam_sunray_amgh::[DPY=22] AMGH_SUMMARY: token=user.1292093810-9416,
username=, AMGH_Done?=NO(Local Session), Details=AMGH is not
configured., AMGH_Target=*NONE*
Dec 16 00:08:22 athqsvr08 dtlogin[11579]: [ID 363298 user.debug]
utinfo:_getSidAndCookie : dpFile = /var/opt/SUNWut/displays/22
Dec 16 00:08:22 athqsvr08 dtlogin[10520]: [ID 989859 user.debug]
pam_kiosk: pam_sm_authenticate: Kiosk enabled for display ':12'.
Dec 16 00:08:22 athqsvr08 dtlogin[11579]: [ID 444329 user.debug]
utinfo:ut_setproperties: buffer = control athqsvr08:7007:4755917600540044936
Dec 16 00:08:22 athqsvr08 request setproperties
Dec 16 00:08:22 athqsvr08 cookie=6960399115847663386
Dec 16 00:08:22 athqsvr08 doamgh=false
Dec 16 00:08:22 athqsvr08 end
Dec 16 00:08:22 athqsvr08 dtlogin[10520]: [ID 476860 user.error]
pam_kiosk: pam_sm_authenticate: Allocating a Kiosk user failed: Account
should be Kiosk account, but is improperly configured
Dec 16 00:08:22 athqsvr08 dtlogin[10422]: [ID 723181 user.debug]
utinfo:-------- _sendAndRecvMsg: recvbuf START cmd 'control
athqsvr08:7007:1596524935895363208
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