Hi Scott; I have no idea what keyboards our customers are using, especially since these are Oracle Virtual Desktop Client (OVDC) installs on WinXP and Windows 7 PCs, with card readers. They also have some SunRay 3's, but anytime I get to shadow the session it's on OVDC, and I've seen exactly what they're talking about from start to finish (i.e. I'm remoted in, they put a card in, connects to TS fine, I log in using a test account, and then log out, and it goes to black screen.)
It is correctable by killing the session in the web gui, and I should note that it's not persistent, and on logout / log-back-in only. We've proactively enabled "-X off", but does anyone have a real-life account of what a user / admin would notice if they were being affected by what is mentioned in the SRS release notes copied below: http://download.oracle.com/docs/cd/E22662_01/E22660/html/Issues-Windows-Connector.html 8.16.4. Windows connector may hang at the Windows welcome screen when connecting to a Windows 2008 R2 server This hang is due to the multi-monitor enumeration process that occurs between the server and the Windows connector, and it is caused by the Windows server not sending monitor layout data to the Windows connector. Workaround: Disable the multi-monitor enumeration process using the uttsc -X off command. Reference: CR 12304470 Thanks, Devin ________________________________________ From: [email protected] [[email protected]] on behalf of Nishimura, Scott L (ESS) [[email protected]] Sent: Monday, June 27, 2011 11:33 AM To: SunRay-Users mailing list Subject: Re: [SunRay-Users] uttsc hang I saw this back in the 4.0 days: it turns out there were entries in /tmp that had the MAC of the affected TC and once I deleted those entries [even editing a file that said "do not edit"], the black screen went away. Bizarre, but that's how I remember it. Another explanation, from Dave Partington: I'm betting however the problem is most likely related to the USB controller on the Type 7 Keyboard. Do you run the mouse from the port on the backside of the keyboard? If you are. try switching the mouse to the front port on the Sun Ray 2 directly. If it stops happening, it will confirm the keyboard USB controller. As you know there was a lot of bad keyboards that generated USB Bus errors, what SUN did was simply tell the server to ignore the errors. And yes I have seen this error, only way to fix to recycle the session. Scott -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Devin Nate Sent: Saturday, June 25, 2011 10:59 AM To: SunRay-Users mailing list [[email protected]] Subject: [SunRay-Users] uttsc hang Hi folks; We've recently got a bug report, and I was able to witness through a couple remote sessions. We have: - Solaris 10 x86, current patches - SRSS 5.1.2 - SRWC 2.3 Basically, what happens is a user logs in to Windows Server 2008 r2. Does some work, and logs out. We can see uttsc exiting, and then it just becomes a persistent black screen. The mouse cursor style becomes more like Solaris/X and less like windows. Removing the card, re-inserting, etc., does not correct (in fact, the black screen follows). It's as though the original uttsc doesn't fully exit, or, a new uttsc spawns but doesn't connect. So far in all instances we've seen it has been OVDC (which we're deploying more of). Has anyone seen anything similar? thoughts? I've seen the new SRSS 5.2.1 has a technote (CR 12304470) about a hang on Windows Server 2008 r2 that is correctable by uttsc -X off. Does the above sound similar to this? Thanks, Devin Nate ________________________________ Information contained in this message may be privileged and confidential. If the reader of this message is not the intended recipient, be notified that any dissemination, distribution or copying of this communication is strictly prohibited. If this communication is received in error, please notify the sender immediately by replying to the message and deleting it from your computer. Thank you! _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users ________________________________ Information contained in this message may be privileged and confidential. If the reader of this message is not the intended recipient, be notified that any dissemination, distribution or copying of this communication is strictly prohibited. If this communication is received in error, please notify the sender immediately by replying to the message and deleting it from your computer. Thank you! _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users
