Hello, When I plug the power supply this morning I get the two LED off. The camera still receive power because it becomes warm when it's plugged. But I still didn't succeed to get any network, and plug/unplug Ethernet cable didn't put the camera in netboot mode.
Best, Hugo. 2014-05-27 11:41 GMT+02:00 hugo chauvet <hugo.chau...@gmail.com>: > Hello Oleg, > > We tried with an other power supply and its the same, the camera led are: > orange-solid, green-solid. > > Best regards, > Hugo. > > > 2014-05-24 13:17 GMT+02:00 Chauvet Hugo <hugo.chau...@gmail.com>: > > Hello Oleg, >> >> Hello Hugo, >> >> >> We have accidentally unplugged the camera when RTSP streaming was >>> running and now it's impossible to connect to the camera. When it is >>> plugged, the two Ethernet leds of the camera are on, but on the computer >>> the ethernet leds are off and their is no connection. >>> >> >> Could you try to localize where the problem? >> >> 1. Can you ping the camera's ip address? Is it the default one >> (192.168.0.9) or did you change? Try both addresses. >> >> >> The camera address is the default one. But we cannot ping the camera >> because their is no network created by the camera, the Ethernet lights are >> off on the computers. >> >> 2. Another PC? or verify if your PC's network port works with some >> other network device. >> >> >> We have tried on several computers and for all of them the Ethernet LEDS >> are off. And network interfaces didn't get any Ethernet network. >> >> >> 3. If possible - another power supply or some router that has power >> over ethernet (the camera's not really compatible with it but might work). >> 4. Another network cable? >> >> >> We test with an other POE supply and the two leds on the camera remain on >> without blinking (I will make another again test with an other POE), and we >> their is still no network. We also test network cables. >> >> >> We try to plug/unplug several times to start netboot mode but we >>> didn't succeed, the two Ethernet leds are of the camera are on and the >>> netboot method didn't succeed to connect to the camera. >> >> In the netboot mode the camera's: orange - solid, green - blinks quickly. >> Normal boot: orange - solid, green - blinks from time to time. >> Did you launch the "netboot" script on the PC? >> >> >> When we plug the camera the leds are: orange - solid, green - solid. And >> we don't succeed to get: orange - solid, green - blinks quickly. >> The netboot script stop at "Starting boot...", which seems coherent with >> the fact that the Ethernets LED on computers are off. >> >> >> Is their a way to make a hard reset of the firmware ? >> >> No, only with netboot. >> Most likely the problem is either with PC's network port or camera's >> power supply. >> >> What's the model? Does it have the serial port on the side? >> >> >> Our camera is an Elphel NC353L, I think with the last revision (we bought >> it 6 months ago) and we don't have serial port on the side. >> >> Best regards, >> Hugo Chauvet. >> >> Best regards, >> Oleg Dzhimiev >> Electronics Engineer >> phone: +1 801 783 5555 x124 >> Elphel, Inc. >> >> >> >
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