Rick Merrill wrote:
Paul B. Gallagher wrote:
Looks like pretty standard stuff, wonder why it was such a
"secret." Or did the idiot rep just pretend it was a secret because
he didn't know?
Their training did not include it, and like most support personnel,
I will guess that they are told to Not tell anything we didn't teach
you. So even if he or she knew what you were asking, they may simply
not be permitted to tell you. For example, you call back and get
another support person, and you tell them what the first one told you
- now this one is up the creek.
Remember, "this conversation may be recorded for training purposes."
I understand these principles. How hard is it to say "I don't know"?
Of course, a reasonable customer will then ask, "Well, why not!??"
--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher
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