Jay O'Brien wrote:
The ATT problem has also affected me. However, I found that I can still send
plain text emails, but html emails are rejected.
Interesting.
Jay O'Brien
My Chat with Tech Support ....
It is an ATT problem with Thunderbird only .
Thank you for contacting AT&T U-verse Member Support. My name is
Manish(mn915t). Please allow me a moment to review your account details
with the information you have provided.
mn915t(MANISH)
Meanwhile may I know the name on the account?
mn915t(MANISH)
Just to confirm are we connected in this chat session?
You
u
You
yes
mn915t(MANISH)
I see that you have a email issue.
mn915t(MANISH)
Is that right?
You
yes Just like everyone all over the USA who uses Thunderbird/seamonkey
and smtp.att.yahoo.com
You
I have spent 5 hours with Tech Support then I went to The News Groups
and Everyone is Having problems with That Aerver
You
Blocked Due to Abuse
mn915t(MANISH)
I personally apologize for the inconvenience caused. Currently there is
a outage going on with Thunderbird Mail Version. Our network engineers
are actively working on it and will resolve this issue soon.
You
Why did I have to Stay on the phone for 5 hours talking to THREE
different people, And One Wanted me to PAY for Getting my e-mail going
mn915t(MANISH)
I'm sorry for inconvenience we just got the update. Our network
engineers are actively working on it.
mn915t(MANISH)
Are you not able to send emails via a web browser like Internet explorer?
You
I was told No one else but I had the problem With A Wired connection to
your Gateway... But all my laptops Connected Via Wireless internet The
E-mail works Fine With Thunderbird . I think it is a GATEWAY problem
You
Both are usingthe Same Gateway
mn915t(MANISH)
I would suggest you to wait for today the outage is with Thunderbird
Mail Version 10.0.2. I'll provide you the credit of $10 for the
inconvenience caused.
You
P.S .. I have 2 computers with different accounts Hardwired to the
Gateway and neither can send E-mail.... one of Those Same computers . I
took the Laptops I disabled the Wireless And without Rebooting I
hardwired it And The E-mail Works .
You
No need for Credit.. And No reflexion on You, But I had a company that
Wastes 5 hours of My Time . starting Thursday Comcast will Become my
Phone. TV and internet provider. Att LIED to me . Tell Yahoo Thank You
mn915t(MANISH)
I understand its very frustrating at this moment if I was in your place
would had felt the same however I checked with the outage team and found
this outage.
You
Phone support does not know it .
mn915t(MANISH)
Yes I do understand they even might have got the update now. Many of the
customers are experiencing the same issue.
You
Ps.. When I rebooted The Wired Laptop, The Smtp Server Was Not
Functional.. This is Why I say it is in The Gateway .
mn915t(MANISH)
I see. Don't worry this will be resolved soon Our network engineers are
actively working on it .
You
Thanks. I will post your Comments on The Newsgroups
mn915t(MANISH)
Sure.
mn915t(MANISH)
Do you have any other questions about your U-verse Service? I would like
to ensure that I have taken care of everything for you on this chat.
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