Hey Guys, So I have to say, I am quite annoyed with Symantec/Norton at the moment.
Our Beta 2, which has been out for ~ a week, and I submitted the whitelist request to Norton ~12 hours before the *DAY* of our release, still is not complete. With the release cadence we have/need, the turnaround time on their whitelisting is completely unacceptable/bad. It completely hurts our ability to get meaningful data for betas, and hurts our ability to keep our release users up to date with latest stability/security updates. My proposal: * No longer wait for Symantec to indicate that the whitelisting is complete * Mention it on our known-issues page that Norton can interact badly with us on occassion * Specifically list the .dll's [by name] it thinks are viruses on our known-issues page as "ok" and "Norton's fault" * Continue to submit whitelisting requests ASAP * Continue to move forward with getting signed builds out [`may` help with this] * Continue to *try* getting a human contact at Norton to see if/when we can speed up their process or fix this misidentification, and how. The key point is this *will* be a pain point for windows users who have Norton, where the most-logical solution for those users is to *disable* their Virus Software during the duration of SeaMonkey use. And is specifically manifests in the following ways: * Quarantines 1-or-2 dll's * The dll's affect our cryptography ability, in such that them missing may/could break some https sites from functioning/cause crashes etc. (I haven't witnessed it, but I also have avoiding us ever shipping in this case) * Restoration of the dll's seems to sign/modify them slightly such that partial updates fail for these users, and end up having to download updates twice (the second download being our full 20ish MB download). I am literally treating this as a proposal for the community, we have no sane way to detect the presence of Norton and delay JUST those updates. This is not a vote, and I will take on the final call [unless the SeaMonkey Council think that they as a whole should make the final call]. So reasons for/against are appreciated, including "me toos", or "please no" though I'd appreciate reasons for any of those mails. With *myself* as a Symantec user as well [in my case because it came pre-installed on my computer, and I decided to just register/subscribe rather than fight and try to remove/switch] it is a bad situation to have to be in, but I feel this is a decision I need community input on, rather than decided that some subset of our users will have to suffer due to a larger companies issues. -- ~Justin Wood (Callek) _______________________________________________ support-seamonkey mailing list [email protected] https://lists.mozilla.org/listinfo/support-seamonkey
