On 5/16/13 4:52 PM, [email protected] wrote: > I had a similar phenomenon happen last night. I spent an hour on the > phone with AT&T tech support with no luck. This morning I discovered > that email was working again. I heard at work today that some work was > being done on the e-mail server. It was not a Seamonkey problem. >
Many years ago, I had a similar problem with Pacific Bell Internet (PBI). I spent almost an hour with tech support, trying to reach a Web page that I knew was available. I even had the IP address corresponding to the domain name and could reach the page if I used that IP address. It was just the domain name that failed. Finally, I asked the tech support person to use a PC that was connected via a dial-up modem (before the advent of broad-band) and not connected internally to PBI. He was reluctant at first, but I convinced him. Lo and behold!! He could not reach the Web page either. Then I told him to use the IP address. That worked! He put me on hold for about 10 minutes. When he returned, he informed me that (1) PBI's DNS (domain-name server) tables had been accidentally truncated and (2) the network administrators had been actively trying to restore the DNS tables for the past 2 hours. It seems that the network people in Los Angeles were not communicating with the tech support people somewhere in Arizona, New Mexico, or Texas. This was the final straw. Too often before then I would experience a problem, call PBI, and be told the problem was in my PC. They would tell me to change the settings on my PC, which never resolved the problem. When I would then prove the problem was at PBI's end -- easy for me since I was still working as a software test engineer -- PBI's tech support people would reluctant to admit I was right and would never apologize for wasting my time. Some of this happened after Southwestern Bell bought out Pacific Bell. Later, Southwestern Bell bought out AT&T but kept the latter's name. I had thought that a telecommunications giant would be an excellent provider of Internet services. I was wrong. And it seems that AT&T still does not get things right and refuses to inform its customers when the failure is at AT&T's end. -- David E. Ross <http://www.rossde.com/> Are taxes too high in the U.S.? Check the bar graph at <http://www.rossde.com/taxes/trickling.html> to see. _______________________________________________ support-seamonkey mailing list [email protected] https://lists.mozilla.org/listinfo/support-seamonkey
