Mr. Ed wrote:
Just wondering why the majority of the posts do not mention, in the Subject, The OS and SM version together. While it's true that some (many?) bugs will have an effect on more than one OS or SM version we would not have to look at message headers to determine what could be a simple entry in the Subject field.
IMHO, I wouldn't say OS and version are necessarily always appropriate in the subject line, but should certainly be mentioned in the body of the message. If the issue is directly related to a specific version/OS (e.g. problems installing or immediately after upgrading) it's probably relevant in the subject, but not necessarily when asking how to do something which will probably be the same across many different versions. In the latter case, the OS and SM version should still be mentioned in the body of the message though, in case it is relevant.
As for reasons people don't include the that information even in the body... I can only guess but perhaps they don't consider that it might be relevant, don't realise that any OS other than Windows exists, or they're using the latest released version and assume that will be everyone else's default assumption. And, of course, we all occasionally forget to mention some details.
Determining the OS and version someone is using from the user-agent in the message headers isn't always reliable, so even if the information is there it's useful to confirm it in the body of the message. They might not be posting the message from the version/OS they're having problems with (so the user-agent in headers might be misleading), or might be posting via another application or service (e.g. Google Groups), or they might be spoofing the user-agent string (so again it could be misleading), or all sorts of other possibilities... Plus it's more convenient for the reader to have the information in the body of the message rather than looking in the headers.
-- Mark. _______________________________________________ support-seamonkey mailing list [email protected] https://lists.mozilla.org/listinfo/support-seamonkey
