>I'm experiencing a problem using the email function of ebase v.102. Below >are details. > >- I create my "found set" of records to contact via email >- I select Output, Email >- After clearing the PS & CC fields, I select the first option to "Create >text from scratch" >- I type the subject, body, postscript and CC text, then click PREVIEW >- On PREVIEW, the body text is not there, it has disappeared.
Very good job of explaining what you have done. >How do I fix this so that the text appears in preview mode? Unfortunately, when I do what you specify above, the body text is visible. I can click back and forth between the Edit and Preview and the text is visible both ways. Here's my best guess on what's happening. - when you type the body text into the email layout, you are typing into a global field, which is in the names file and is common to all records. - when you click Preview, the body text is copied into a field in a related file, custom_.102, in records related to the found set of names records. - my guess is that at some time you imported a bunch of records incorrectly. When you use the ebase import procedure, the related records in the custom, profile, and summary files are created as part of the process. When you use FileMaker's import tools rather than the ebase procedure, these records are not created. So, there is no related record in the custom file to copy the body text into. I can reproduce what you have described by adding a record to the names file incorrectly, so I'm pretty confident that's what is wrong. Here's how to fix it. - Go to the home screen - Hit the gray Find All button to select all the records in your file - Select the menu item Scripts>Check for Related Records. This will run through your entire file, and if the related records in custom, profile, and summary don't exist, they will be created. - Now try typing an email body text as you describe. -- -- Dave Shaw H4 Consulting tel: 206-954-7526 fax: 206-625-1338 ------------------ Reminder to each recipient: To change your list account preferences, go to http://email.sparklist.com/scripts/lyris.pl?enter=support and enter the email address you used to subscribe to the ebase support list:: [email protected] To unsubscribe send a blank email to [EMAIL PROTECTED] --------------------------------------------------------------------- ebase - Relationship Management for Nonprofits, http://www.ebase.org ---------------------------------------------------------------------
