Joerg Reisenweber <[EMAIL PROTECTED]> writes: > > Maybe just adding the link by yourself would have been enough :-(
Yay maybe. > My job is to fix your hw and create new one, not to supply links. Well... dunno what your employer tells you to do... but I consider good practice to provide explicit links to valid information for *customer support* interactions, rather than say "Mr smith told something in past 48 hours" when that mr smith posts tons of emails. At least, as a volunteer, I tend to provide explicit information (and complement with wiki editing) as much as I can... so I would expect so from professionals... but I guess you're overwhelmed by mail, so I know it's hard to take time to browse the web archives to retrieve a link and that adds extra burden compared to coding and such. But please, think about your customers. > C'mon encourage me to give such information in the future, when I come along. > Best regards > jOERG > Thanks for the good job, and sorry for my pendantic tone. P.S.: been working for years in SW industry for customer service on application maintainance, been there, done that ;) -- Olivier BERGER (OpenPGP: 1024D/B4C5F37F) http://www.olivierberger.com/weblog/ _______________________________________________ support mailing list [email protected] https://lists.openmoko.org/mailman/listinfo/support
