** High Priority ** ** Reply Requested by 6/28/2010 (Monday) ** This is the second e-mail I have sent regarding hangs of your application. I have updated the version from 2.6.6 and still have the same problem. Please provide some assistance.
From: Chuck Braden To: support@pidgin.im Date: 5/27/2010 8:19 AM Subject: Consistently seeing pidgin hangups - even after installing 2.7 Ever since I installed version 2.6.6 I see random hangs when I return to an IM session. I removed version 2.6.6 and installed version 2.7 on 5/26 but it does not seem to have made any difference. I am not seeing this problem on any other applications nor have I experienced the problem on versions prior to 2.6.6. Please offer some suggestions on solutions. Jimmy C Braden Information Security Officer AgriLife Information Technology 979-862-7254 j-bra...@tamu.edu Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 6/23/2010 Time: 3:05:33 PM User: N/A Computer: EIT-GATEWAYJCB Description: Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 70 69 64 67 69 6e pidgin 0018: 2e 65 78 65 20 32 2e 37 .exe 2.7 0020: 2e 30 2e 30 20 69 6e 20 .0.0 in 0028: 68 75 6e 67 61 70 70 20 hungapp 0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0 0038: 61 74 20 6f 66 66 73 65 at offse 0040: 74 20 30 30 30 30 30 30 t 000000 0048: 30 30 00 Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 6/22/2010 Time: 3:43:30 PM User: N/A Computer: EIT-GATEWAYJCB Description: Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 70 69 64 67 69 6e pidgin 0018: 2e 65 78 65 20 32 2e 37 .exe 2.7 0020: 2e 30 2e 30 20 69 6e 20 .0.0 in 0028: 68 75 6e 67 61 70 70 20 hungapp 0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0 0038: 61 74 20 6f 66 66 73 65 at offse 0040: 74 20 30 30 30 30 30 30 t 000000 0048: 30 30 00 Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 6/22/2010 Time: 7:47:25 AM User: N/A Computer: EIT-GATEWAYJCB Description: Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 70 69 64 67 69 6e pidgin 0018: 2e 65 78 65 20 32 2e 37 .exe 2.7 0020: 2e 30 2e 30 20 69 6e 20 .0.0 in 0028: 68 75 6e 67 61 70 70 20 hungapp 0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0 0038: 61 74 20 6f 66 66 73 65 at offse 0040: 74 20 30 30 30 30 30 30 t 000000 0048: 30 30 00 Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 6/21/2010 Time: 9:08:34 AM User: N/A Computer: EIT-GATEWAYJCB Description: Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 70 69 64 67 69 6e pidgin 0018: 2e 65 78 65 20 32 2e 37 .exe 2.7 0020: 2e 30 2e 30 20 69 6e 20 .0.0 in 0028: 68 75 6e 67 61 70 70 20 hungapp 0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0 0038: 61 74 20 6f 66 66 73 65 at offse 0040: 74 20 30 30 30 30 30 30 t 000000 0048: 30 30 00 Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 6/16/2010 Time: 11:19:02 AM User: N/A Computer: EIT-GATEWAYJCB Description: Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 70 69 64 67 69 6e pidgin 0018: 2e 65 78 65 20 32 2e 37 .exe 2.7 0020: 2e 30 2e 30 20 69 6e 20 .0.0 in 0028: 68 75 6e 67 61 70 70 20 hungapp 0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0 0038: 61 74 20 6f 66 66 73 65 at offse 0040: 74 20 30 30 30 30 30 30 t 000000 0048: 30 30 00 _______________________________________________ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
