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Hi, I have two questions here and I´ll be obliged for your assistance. 1.-It would be very helpful if when a visitor is detected, instead of just showing the country, i.e. Mexico #6147, it may show the CITY too ! 2. When I write the word "and" in Spanish which is "y", the autoediting feature in pidgin changes my word and substitute it with "why". In case are issues related to pidgin, please forward it to them and get back to me with the answer solution. Thanks again! > From: [email protected] > Date: Mon, 29 Nov 2010 11:07:03 -0800 > Subject: Re: hello from Ben at Olark > To: [email protected] > > Hi there, > > Whew! That's a lot of questions. I'll do my best, answers inline: > > On Mon, Nov 29, 2010 at 10:04 AM, Coastal Vacations Official System > <[email protected]> wrote: > > 1.- since your software recognizes the IP from the visitor, does it prompt > > the same > > language of that precise country? or only the language chosen to write the > > script > > for that precise page ? meaning I have to customize the script of each page > > according > > to the language used by the visitor? > > On your site it looks like you've configured the text in Olark to be > Spanish. We will always show the text that you have configured, > regardless of where the user comes from. If part of your site is in > another language (say English) and you want Olark to be in English as > well, I would adjust the _javascript_ on those pages to use English > messages instead of Spanish. > > If your website is just in Spanish, I would leave the Olark window > just in Spanish as well. > > > 2.- There is a software which I was thinking in purchasing which is whoson, > > and their > > advantage is that they have a version which I can install on a Windows > > server and lets > > me free from paying monthly fees. > > That's certainly your choice. I don't think whoson has a very good > experience for the visitor to your website: it pops out in a new > window, you have to fill out a long survey before you can chat, etc. I > think you will find more people chat with you on Olark. > > > 3.- Question: why you don´t make the bronze option secure as well? it > > wouldn´t cost you more and > > there would be no hack/virus/trojan etc.-risk involved to those choosing > > bronze. Reconsider > > not leaving bronze exposed to back door threats -please advise when you > > activate this and I > > will purchase it. > > Well, the Bronze plan is secure against any viruses or trojans. For > Olark to work on SSL pages (the ones that start with https:// instead > of http://) it *does* cost us more money, which is why that option is > available on our Gold plan and above. If you don't have any SSL pages > though, you do not need this feature. > > > 4. How can I add another line for the telephone? I tried but then there is > > no space for the E-mail field > > to appear as well. > > > > olark.configure('system.field_text_for_tel', > > "<click aqui> write your telephone for a call-back"); > > Ah, yes, we don't currently have a way for you to add fields to that > survey, I'll add it to our wish list. > > > 5.- ( IMPORTANT ) There seems to be a MUST to subscribe to other services > > such as pidgin and others. > > My question is IF those services, since they ask for your own password to > > access your mailbox such > > as MSN, etcetera, do they automatically grab your list and send THEIR own > > invitation to use their product > > AS IF YOU HAVE SENT THAT INVITATION ? There are sooo many who do that, > > starting with facebook, > > and so many others. I want to know if they do, if there is a way to impede > > and prohibit them to do that. > > Pidgin is just a program you download- you don't need to sign up for > another account or give an e-mail address or anything like that. You > just download the program and sign in with your Olark account. It will > not spam your friends like Facebook does. > > > 6.- Your Affiliate program works as to earn a recurrant commission as long > > as the referral pays > > the service, and which is the percentage ? > > No, we don't currently have an affiliate program. > > Hope this helps! Let us know if you have any other questions, > -Zach |
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