Alexandre wrote:

I am using Ubuntu 10.10
*Pidgin 2.7.11* (libpurple 2.7.11)
266042fff48838ac6672bcde8cf02babb5d5bae0

I am using LAN 10/100mpbs or wireless 54Mbps.
Notebook --------- D-Link Router DI-524 -------- Motorola Modem ------- Cable ------>

The main reason for asking for network details is the possibility of firewalls (probably if you are using a company account) and "transparent proxies" (common on mass market consumer accounts) - the former being more likely to be a problem.

Do you want any trace of LAN of WireShark too? What situation? In the start of Pidgin??? Other situation?

Googling your symptoms, most reports have been closed out because of a failure of the reporter to provide debugging information. One has been closed out because the developer couldn't reproduce it. Consequently as much debug information as possible is desirable, although I suspect the developers may be overwhelmed by Wireshark data. They will certainly want Pidgin debug log data.

Unless you can tie down the first step in the failure, I imagine they will want from start up until the first symptom.

Remember this is a public mailing list, so obfuscate (as little as possible) and sensitive information. (For that reason, I wouldn't provide pcap files unless and until a developer asks for them as private email.)

Note, it is possible that there is an open bug report that I failed to find.



--
David Woolley
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.

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