Dear Support List,

We have just started using Google Chatback to reach out to our users.
When a user initiates a chat, Pidgin's message to accept the invitation pops 
under any windows we have open. So we often miss them before the user gives up.
All other messages pop up and make a sound.  

I wonder if it's because the invitation is really long. Here's the message: 


Accept chat invitation?

z01q6amlq08uc02m3bihr9536bss65dsil4ejagabhgjkqn5fqr6i85ju8cvep30rhl4unslp3a4mali1mdjcj8m5aemaek6v2uaf5jfulvo3la1ae4j2pkpja9db4hi208gon0llnbmm968hqd4hdcg00u5brfafeutpt76def7udtfvd8mb047n4jq2oi4kvknji1oq1icbpi3vdsr2on7m7...@chatback.talk.google.com
 has invited [email protected]/ to the chat room 
z01q6amlq08uc02m3bihr9536bss65dsil4ejagabhgjkqn5fqr6i85ju8cvep30rhl4unslp3a4mali1mdjcj8m5aemaek6v2uaf5jfulvo3la1ae4j2pkpja9db4hi208gon0llnbmm968hqd4hdcg00u5brfafeutpt76def7udtfvd8mb047n4jq2oi4kvknji1oq1icbpi3vdsr2on7m7...@chatback.talk.google.com:
Someone clicked on your chatback badge: 


Is there any way to fix this?  
Or does anyone have an alternative product they use to allow users to chat 
without a chat client.

Here is the page where we have the chatback link 
:http://library.njit.edu/researchhelpdesk/askus.php

We had been using plugoo (free version) but gave up on it because it had other 
errors.

Thanks in advance,

Heather



Heather Dalal
Information Literacy Librarian
NJIT, Newark, NJ 
[email protected] 
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