Thank you Ethan and Alex. We definitely checked all the usernames and passwords, but the 2-step verification is mystifying - we will research that path. I assume the app-specific password we need for Pidgin is for google talk.
Maybe we will start over and create new google accounts without the 2-step verification. It's a pain. On Sun, Apr 15, 2012 at 7:45 AM, Ethan Blanton <[email protected]> wrote: > Lynn McLeod spake unto us the following wisdom: > > Hi - we are setting up pidgin with google talk on our laptops - windows > XP, > > 7, and macs. some work fine, some do not - the error is "unauthorized". > > we're narrowing it down and believe the problem is either a windows 7 > > security setting or maybe the virus programs with fire walls that some > > people have installed. everyone has a slightly different configuration on > > their laptops. we've searched the help docs but haven't found this > specific > > problem. > > Unauthorized virtually always means that you're using the wrong > username or password. Try deleting and recreating the account. Make > sure that you have ONLY your username in the username field (no > @gmail.com), type your password carefully, and do not change any of > the other fields in the dialog. If you are using Google multi-factor > authentication, that could be at work here, as well. > > Ethan >
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