Hi, I am using Pidgin for our Click to Chat feature on my company's website. I am getting this error message:
[image: Inline image 1] I opened the debug window and here is what it is showing: (11:06:18) util: Writing file prefs.xml to directory C:\Users\48113\AppData\Roaming\.purple (11:06:18) util: Writing file C:\Users\48113\AppData\Roaming\.purple\prefs.xml (11:07:24) connection: Connection error on 05147438 (reason: 0 description: Server closed the connection) (11:07:24) account: Disconnecting account [email protected]/pidgin (002D51A8) (11:07:24) connection: Disconnecting connection 05147438 (11:07:24) jabber: Sending ([email protected]/pidgin): </stream:stream> (11:07:24) connection: Destroying connection 05147438 (11:07:30) util: Writing file accounts.xml to directory C:\Users\48113\AppData\Roaming\.purple (11:07:30) util: Writing file C:\Users\48113\AppData\Roaming\.purple\accounts.xml Can you please help me resolve this? We have checked our firewalls and it is allowing the connection to go through on our end, and our chat company Olark is not seeing an issue on their end. Thank you in advance for any help you can give me! Nicole Calk Customer Service Representative II Briggs & Stratton Corporation | Answer Center Phone: 414.479.8081 | Fax: 414.615.3202 | [email protected]
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