when I try using pidgin to sign into cisco jabber at my workplace I get the error message
"1 account was disabled because you signed on from another location" I am definitely not singed in anywhere else, I have even powered down my cell phone in case the jabber client on there was somehow signed in (which i checked many times, it was not) I have included the debug log below, I'm hoping someone can point me in the right direction on how to further troubleshoot. authentication and error: (09:24:48) jabber: Sending (ssl) (dmorehead@njcups1/****.com): <auth xmlns='urn:ietf:params:xml:ns:xmpp-sasl' mechanism='PLAIN' xmlns:ga=' http://www.google.com/talk/protocol/auth' ga:client-uses-full-bind-result='true'>password removed</auth> (09:24:48) jabber: Recv (ssl)(51): <success xmlns='urn:ietf:params:xml:ns:xmpp-sasl'/> (09:24:48) jabber: Sending (ssl) (dmorehead@njcups1/****.com): <stream:stream to='njcups1' xmlns='jabber:client' xmlns:stream=' http://etherx.jabber.org/streams' version='1.0'> (09:24:48) jabber: Recv (ssl)(155): <stream:stream xmlns:stream=' http://etherx.jabber.org/streams' xmlns='jabber:client' xml:lang='en-US.UTF-8' id='986F0341C201' from='njcups1' version='1.0'> (09:24:48) jabber: Recv (ssl)(137): <stream:features><bind xmlns='urn:ietf:params:xml:ns:xmpp-bind'/><session xmlns='urn:ietf:params:xml:ns:xmpp-session'/></stream:features> (09:24:48) jabber: Sending (ssl) (dmorehead@njcups1/****.com): <iq type='set' id='purpled165762c'><bind xmlns='urn:ietf:params:xml:ns:xmpp-bind'><resource>****.com</resource></bind></iq> (09:24:48) jabber: Recv (ssl)(185): <iq id='purpled165762c' type='error'><bind xmlns='urn:ietf:params:xml:ns:xmpp-bind'/><error code='409' type='cancel'><conflict xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/></error></iq> (09:24:48) connection: Connection error on 0x1dae300 (reason: 6 description: 409: Conflict) (09:24:48) jabber: Recv (ssl)(16): </stream:stream> entire log: (09:24:48) account: Connecting to account dmorehead@njcups1/*****.com. (09:24:48) connection: Connecting. gc = 0x1dae300 (09:24:48) proxy: No environment settings found, not using a proxy (09:24:48) dnssrv: querying SRV record for njcups1: _xmpp-client._tcp.njcups1 (09:24:48) dnssrv: res_query returned an error (09:24:48) proxy: No environment settings found, not using a proxy (09:24:48) dnsquery: Performing DNS lookup for njcups1 (09:24:48) proxy: No environment settings found, not using a proxy (09:24:48) dns: Wait for DNS child 16105 failed: No child processes (09:24:48) dns: Created new DNS child 16107, there are now 1 children. (09:24:48) dns: Successfully sent DNS request to child 16107 (09:24:48) dns: Got response for 'njcups1' (09:24:48) dnsquery: IP resolved for njcups1 (09:24:48) proxy: Attempting connection to 10.100.50.101 (09:24:48) proxy: Connecting to njcups1:5222 with no proxy (09:24:48) proxy: Connection in progress (09:24:48) proxy: Connecting to njcups1:5222. (09:24:48) proxy: Connected to njcups1:5222. (09:24:48) jabber: Sending (dmorehead@njcups1/****.com): <?xml version='1.0' ?> (09:24:48) jabber: Sending (dmorehead@njcups1/****.com): <stream:stream to='njcups1' xmlns='jabber:client' xmlns:stream=' http://etherx.jabber.org/streams' version='1.0'> (09:24:48) jabber: Recv (262): <stream:stream xmlns:stream=' http://etherx.jabber.org/streams' xmlns='jabber:client' xml:lang='en-US.UTF-8' id='986F0341C201' from='njcups1' version='1.0'><stream:features><starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'><required/></starttls></stream:features> (09:24:48) jabber: Sending (dmorehead@njcups1/****.com): <starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/> (09:24:48) jabber: Recv (50): <proceed xmlns='urn:ietf:params:xml:ns:xmpp-tls'/> (09:24:48) nss: subject=CN=NJCUPS1.****.com issuer=CN=NJCUPS1.****.com (09:24:48) certificate/x509/tls_cached: Starting verify for njcups1 (09:24:48) certificate/x509/tls_cached: Checking for cached cert... (09:24:48) certificate/x509/tls_cached: ...Found cached cert (09:24:48) nss/x509: Loading certificate from /home/dmorehead/.purple/certificates/x509/tls_peers/njcups1 (09:24:48) certificate/x509/tls_cached: Peer cert matched cached (09:24:48) nss/x509: Exporting certificate to /home/dmorehead/.purple/certificates/x509/tls_peers/njcups1 (09:24:48) util: Writing file /home/dmorehead/.purple/certificates/x509/tls_peers/njcups1 (09:24:48) certificate: Successfully verified certificate for njcups1 (09:24:48) jabber: Sending (ssl) (dmorehead@njcups1/****.com): <stream:stream to='njcups1' xmlns='jabber:client' xmlns:stream=' http://etherx.jabber.org/streams' version='1.0'> (09:24:48) jabber: Recv (ssl)(155): <stream:stream xmlns:stream=' http://etherx.jabber.org/streams' xmlns='jabber:client' xml:lang='en-US.UTF-8' id='986F0341C201' from='njcups1' version='1.0'> (09:24:48) jabber: Recv (ssl)(167): <stream:features><mechanisms xmlns='urn:ietf:params:xml:ns:xmpp-sasl'><mechanism>PLAIN</mechanism><mechanism>CISCO-VTG-TOKEN</mechanism></mechanisms></stream:features> (09:24:48) sasl: Mechs found: PLAIN CISCO-VTG-TOKEN (09:24:48) jabber: Sending (ssl) (dmorehead@njcups1/****.com): <auth xmlns='urn:ietf:params:xml:ns:xmpp-sasl' mechanism='PLAIN' xmlns:ga=' http://www.google.com/talk/protocol/auth' ga:client-uses-full-bind-result='true'>password removed</auth> (09:24:48) jabber: Recv (ssl)(51): <success xmlns='urn:ietf:params:xml:ns:xmpp-sasl'/> (09:24:48) jabber: Sending (ssl) (dmorehead@njcups1/****.com): <stream:stream to='njcups1' xmlns='jabber:client' xmlns:stream=' http://etherx.jabber.org/streams' version='1.0'> (09:24:48) jabber: Recv (ssl)(155): <stream:stream xmlns:stream=' http://etherx.jabber.org/streams' xmlns='jabber:client' xml:lang='en-US.UTF-8' id='986F0341C201' from='njcups1' version='1.0'> (09:24:48) jabber: Recv (ssl)(137): <stream:features><bind xmlns='urn:ietf:params:xml:ns:xmpp-bind'/><session xmlns='urn:ietf:params:xml:ns:xmpp-session'/></stream:features> (09:24:48) jabber: Sending (ssl) (dmorehead@njcups1/****.com): <iq type='set' id='purpled165762c'><bind xmlns='urn:ietf:params:xml:ns:xmpp-bind'><resource>****.com</resource></bind></iq> (09:24:48) jabber: Recv (ssl)(185): <iq id='purpled165762c' type='error'><bind xmlns='urn:ietf:params:xml:ns:xmpp-bind'/><error code='409' type='cancel'><conflict xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/></error></iq> (09:24:48) connection: Connection error on 0x1dae300 (reason: 6 description: 409: Conflict) (09:24:48) jabber: Recv (ssl)(16): </stream:stream> (09:24:48) account: Disconnecting account dmorehead@njcups1/****.com (0x13524e0) (09:24:48) connection: Disconnecting connection 0x1dae300 (10:24:48) jabber: Sending (ssl) (dmorehead@njcups1/****.com): </stream:stream> (09:24:48) connection: Destroying connection 0x1dae300 (09:24:50) util: Writing file prefs.xml to directory /home/dmorehead/.purple (09:24:50) util: Writing file /home/dmorehead/.purple/prefs.xml (09:24:52) util: Writing file accounts.xml to directory /home/dmorehead/.purple (09:24:52) util: Writing file /home/dmorehead/.purple/accounts.xml (09:25:34) gtkutils: gdk_pixbuf_new_from_file() returned nothing for file : Failed to open file '': No such file or directory
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