Support,
We need assistance on this asap! I need someone to reply or call me directly at 213.225.4010 Or email me back here Please read below From: ProLink Helpdesk [mailto:supp...@prolinksystems.com] Sent: Friday, March 13, 2015 2:22 PM To: pe...@twinfoldcapital.com Cc: supp...@twinfoldcapital.com Subject: Re: [#5082] Twinfold Capital: FW: Digium, Inc. Case # 00468940: A Pc was unable to login into Pidgen with Jabber [ ref:_00D306mPe._50080gy8lE:ref ] Hi Peter S., I ran scan and checked the computer, there is nothing wrong with it. I removed the software completely from the computer and installed it again, but still the previous information you guys entered is there. Pidgin support should be able to resolve this. Sincerely, Hooman Bakhtiar Jr. Technical Analyst Pro Link Systems t: 877-470-2739 | f: 310-861-1985 e: hooman.bakht...@prolinksystems.com| <mailto:drew.quev...@prolinksystems.com%7C> w: http://www.prolinksystems.com <http://www.prolinksystems.com.com/> On Thu, 12 Mar at 3:31 pm , Peter S. Yousefi <pe...@twinfoldcapital.com> wrote: Issue with one of the new computers that was installed recently by Houman a month or so ago. Johnny Hotoyan computer- ID number 372-194-950- is unable to launch successfully pidgin program. We emailed pidgin and they worked on the issue. They said it is a pc issue. Every other computer is able to use pidgin except Johnny’s. We need to correct this because this is our IM tool. Thanks Below are the 2 messages from Digium. ——-Original Message——- From: Digium Support [mailto:supp...@digium.com] Sent: Wednesday, March 11, 2015 12:18 PM To: pe...@twinfoldcapital.com Subject: Digium, Inc. Case # 00468940: A Pc was unable to login into Pidgen with Jabber [ ref:00D306mPe.50080gy8lE:ref ] Peter Yousefi, Thank you for contacting Digium Technical Support. Case # 00468940: “A Pc was unable to login into Pidgen with Jabber” has been submitted to our support team. You will receive a response as soon as a Digium Support Technician becomes available. Be certain to preserve the reference ID which has been appended to the subject when providing a response to your case. This will allow your replies to automatically associate with your existing case. The reference ID begins with “ref:” and ends with “:ref”. If the reference ID is not preserved, your reply will result in the creation of a new case, delaying the time it will take for us to provide a resolution. Thank you, Digium Technical Support Team Digium, Inc. ref:00D306mPe.50080gy8lE:ref Hello Peter Yousefi, David Dunning has marked your case 00468940 as resolved. Below is the problem description: A pc is having issues using Jabber to login to Pidgin Below are the resolution details: User was able to login with users info on another computer Was your support experience satisfactory? Please let us know by clicking the link below and completing a brief survey: https://my.digium.com/en/forms/force <https://my.digium.com/en/forms/force_form.php?formid=242728&tfa_92=500800000> form.php?formid=242728&tfa92=500800000 0gy8lE&tfa93=0038000001YsjGW&tfa133=00580000007DUTs You can view the details of your case by signing in to our web portal: https://my.digium.com/en/users/support-portal/ Thank you, David Dunning Digium Technical Support Team 445 Jan Davis Drive NW – Huntsville, AL 35806 – USA office: +1 256-428-6161 Check us out at: www.digium.com & www.asterisk.org 5082
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