--REPLY above this line to respond--
Hi,
My name is Franz from S3 Technologies and I am assisting a user who is having trouble with her Pidgin application which keeps going inactive and preventing her from logging in.
This is on a Windows 10 Pro. Pidgin will bring her back to the login screen (where it shows her her account details) and when clicking on it to connect, it will attempt to enable before going disabled again. The configuration of her account (in Basic / advanced / proxy settings) is set correctly. The issue is intermittent but has occurrent about 3-4 times in the past couple months.
I have tried:
- uninstalling / reinstalling Pidgin
- deleting the user/appdata/roaming/.Purple folder
Both will temporarily make Pidgin load up and start working again but only for a couple weeks at a time it seems.
Are you aware of any other troubleshoot to get this fixed permanently? Is this a Win 10 compatibiltiy issue?
You can call me at 514-284-6262 ext 256 for any questions or recommendations.
Have a good day!
Franz Paulusz
Analyste technique à distance / Remote Technical Analyst
T. 514.284.6262 x256
F: 514.281.8982
Montréal: 3445 Parc Suite 201, Montréal (Québec) H2X 2H6
Toronto: 250 University Ave, Suite 211, Toronto (Ontario) M5H 3E5
Wed 2018-09-05/2:34 PM UTC-04/ Teresa Fortin [email protected] (email)
Hello, Mia is still having issues with her Pidgin, please reopen ticket # above to resolve and contact her at ext. 203 to take over her PC to fix.
Thanks
Teresa
BICOM - Teresa Fortin
Operations Manager
Responsable des operations
BICOM TORONTO INC.
555 Richmond Street West, Suite 1010
P.O. Box 103
Toronto, ON, M5V 3B1
416.504.1440 x 209
Thanks
Teresa
BICOM - Teresa Fortin
Operations Manager
Responsable des operations
BICOM TORONTO INC.
555 Richmond Street West, Suite 1010
P.O. Box 103
Toronto, ON, M5V 3B1
416.504.1440 x 209
Wed 2018-09-05/4:00 PM UTC-04/ Franz Paulusz (time)-
Hi Teresa,
Thanks for contacting S3 Technologies.
Mia, I left you a voicemail moments ago. Please call me at extension 256 when you have a couple minutes so we can look at your Pidgin issue together.
Have a good day!
Thanks for contacting S3 Technologies.
Mia, I left you a voicemail moments ago. Please call me at extension 256 when you have a couple minutes so we can look at your Pidgin issue together.
Have a good day!
Thu 2018-09-06/10:30 AM UTC-04/ Franz Paulusz (time)-
Hi Mia,
Thanks for contacting S3 Technologies.
Can you call me at extension 256 when you have a couple minutes so we can look at your Pidgin issue together?
Have a good day!
Thanks for contacting S3 Technologies.
Can you call me at extension 256 when you have a couple minutes so we can look at your Pidgin issue together?
Have a good day!
Thu 2018-09-06/10:36 AM UTC-04/ Mia David [email protected] (email)
Hi there,
Thank you for reaching out!
I am out of the office this morning and may be slower to respond to emails.
If you need anything urgently, please feel free to call the mobile number in my signature.
Talk soon!
Mia
BICOM - Mia David
Account manager
Chargé de comptes
BICOM COMMUNICATIONS
555 Richmond Street West, Suite 1010
P.O. Box 103
Toronto, ON, M5V 3B1
T.416.504.1440 x 203
C. 647.993.2311
5425, av. Casgrain, espace 801
Montreal, QC, H2T 1X6
T.514.223.6770
www.bicom.ca<http://www.bicom.ca/>
http://www.facebook.com/BICOMRP http://www.twitter.com/bicom_rp http://www.linkedin.com/company/bicom-communications http://www.instagram.com/bicom_rp
Thank you for reaching out!
I am out of the office this morning and may be slower to respond to emails.
If you need anything urgently, please feel free to call the mobile number in my signature.
Talk soon!
Mia
BICOM - Mia David
Account manager
Chargé de comptes
BICOM COMMUNICATIONS
555 Richmond Street West, Suite 1010
P.O. Box 103
Toronto, ON, M5V 3B1
T.416.504.1440 x 203
C. 647.993.2311
5425, av. Casgrain, espace 801
Montreal, QC, H2T 1X6
T.514.223.6770
www.bicom.ca<http://www.bicom.ca/>
http://www.facebook.com/BICOMRP http://www.twitter.com/bicom_rp http://www.linkedin.com/company/bicom-communications http://www.instagram.com/bicom_rp
Fri 2018-09-07/10:30 AM UTC-04/ Franz Paulusz (time)-
Hi Mia,
As discussed, just reply to this e-mail to tell me when you would be available for me to take over to fix Pidgin.
Have a good day!
As discussed, just reply to this e-mail to tell me when you would be available for me to take over to fix Pidgin.
Have a good day!
Fri 2018-09-07/10:42 AM UTC-04/ Mia David [email protected] (email)
Thanks Franz, will do!
BICOM - Mia David
Account manager
Chargé de comptes
BICOM TORONTO INC.
555 Richmond Street West, Suite 1010
P.O. Box 103
Toronto, ON, M5V 3B1
T.416.504.1440 x 203
C. 647.993.2311
BICOM COMMUNICATIONS
5425, av. Casgrain, espace 801
Montreal, QC, H2T 1X6
T.514.223.6770
www.bicom.ca<http://www.bicom.ca/>
[https://bicom.ca/logo/var/albums/fb.jpg?m=1499979201]<http://www.facebook.com/BICOMRP> [https://bicom.ca/logo/var/albums/tw.png?m=1499979201] <http://www.twitter.com/bicom_rp> [https://bicom.ca/logo/var/albums/in.png?m=1499979201] <http://www.linkedin.com/company/bicom-communications> [https://bicom.ca/logo/var/albums/insta.png?m=1499979201] <http://www.instagram.com/bicom_rp>
BICOM - Mia David
Account manager
Chargé de comptes
BICOM TORONTO INC.
555 Richmond Street West, Suite 1010
P.O. Box 103
Toronto, ON, M5V 3B1
T.416.504.1440 x 203
C. 647.993.2311
BICOM COMMUNICATIONS
5425, av. Casgrain, espace 801
Montreal, QC, H2T 1X6
T.514.223.6770
www.bicom.ca<http://www.bicom.ca/>
[https://bicom.ca/logo/var/albums/fb.jpg?m=1499979201]<http://www.facebook.com/BICOMRP> [https://bicom.ca/logo/var/albums/tw.png?m=1499979201] <http://www.twitter.com/bicom_rp> [https://bicom.ca/logo/var/albums/in.png?m=1499979201] <http://www.linkedin.com/company/bicom-communications> [https://bicom.ca/logo/var/albums/insta.png?m=1499979201] <http://www.instagram.com/bicom_rp>
Mon 2018-09-10/6:59 PM UTC-04/ Franz Paulusz (time)-
Hi Mia,
Thanks for your patience with this ticket.
I was able to reset your Pidgin and get the chat working again.
I will keep this ticket open as I would like to contact you later when I find a more permanent solution.
Have a good day!
Thanks for your patience with this ticket.
I was able to reset your Pidgin and get the chat working again.
I will keep this ticket open as I would like to contact you later when I find a more permanent solution.
Have a good day!
Tue 2018-09-11/11:06 AM UTC-04/ Mia David [email protected] (email)
Thanks so much, Franz! Sounds like a plan. Have a great day.
BICOM - Mia David
Account manager
Chargé de comptes
BICOM TORONTO INC.
555 Richmond Street West, Suite 1010
P.O. Box 103
Toronto, ON, M5V 3B1
T.416.504.1440 x 203
C. 647.993.2311
BICOM COMMUNICATIONS
5425, av. Casgrain, espace 801
Montreal, QC, H2T 1X6
T.514.223.6770
www.bicom.ca<http://www.bicom.ca/>
[https://bicom.ca/logo/var/albums/fb.jpg?m=1499979201]<http://www.facebook.com/BICOMRP> [https://bicom.ca/logo/var/albums/tw.png?m=1499979201] <http://www.twitter.com/bicom_rp> [https://bicom.ca/logo/var/albums/in.png?m=1499979201] <http://www.linkedin.com/company/bicom-communications> [https://bicom.ca/logo/var/albums/insta.png?m=1499979201] <http://www.instagram.com/bicom_rp>
BICOM - Mia David
Account manager
Chargé de comptes
BICOM TORONTO INC.
555 Richmond Street West, Suite 1010
P.O. Box 103
Toronto, ON, M5V 3B1
T.416.504.1440 x 203
C. 647.993.2311
BICOM COMMUNICATIONS
5425, av. Casgrain, espace 801
Montreal, QC, H2T 1X6
T.514.223.6770
www.bicom.ca<http://www.bicom.ca/>
[https://bicom.ca/logo/var/albums/fb.jpg?m=1499979201]<http://www.facebook.com/BICOMRP> [https://bicom.ca/logo/var/albums/tw.png?m=1499979201] <http://www.twitter.com/bicom_rp> [https://bicom.ca/logo/var/albums/in.png?m=1499979201] <http://www.linkedin.com/company/bicom-communications> [https://bicom.ca/logo/var/albums/insta.png?m=1499979201] <http://www.instagram.com/bicom_rp>
Wed 2018-09-12/11:55 AM UTC-04/ Franz Paulusz (time)-
Hi,
My name is Franz from S3 Technologies and I am assisting a user who is having trouble with her Pidgin application which keeps going inactive and preventing her from logging in.
This is on a Windows 10 Pro. Pidgin will bring her back to the login screen (where it shows her her account details) and when clicking on it to connect, it will attempt to enable before going disabled again. The configuration of her account (in Basic / advanced / proxy settings) is set correctly. The issue is intermittent but has occurrent about 3-4 times in the past couple months.
I have tried:
- uninstalling / reinstalling Pidgin
- deleting the user/appdata/roaming/.Purple folder
Both will temporarily make Pidgin load up and start working again but only for a couple weeks at a time it seems.
Are you aware of any other troubleshoot to get this fixed permanently? Is this a Win 10 compatibiltiy issue?
You can call me at 514-284-6262 ext 256 for any questions or recommendations.
Have a good day!
My name is Franz from S3 Technologies and I am assisting a user who is having trouble with her Pidgin application which keeps going inactive and preventing her from logging in.
This is on a Windows 10 Pro. Pidgin will bring her back to the login screen (where it shows her her account details) and when clicking on it to connect, it will attempt to enable before going disabled again. The configuration of her account (in Basic / advanced / proxy settings) is set correctly. The issue is intermittent but has occurrent about 3-4 times in the past couple months.
I have tried:
- uninstalling / reinstalling Pidgin
- deleting the user/appdata/roaming/.Purple folder
Both will temporarily make Pidgin load up and start working again but only for a couple weeks at a time it seems.
Are you aware of any other troubleshoot to get this fixed permanently? Is this a Win 10 compatibiltiy issue?
You can call me at 514-284-6262 ext 256 for any questions or recommendations.
Have a good day!
View Ticket
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