Hi Peter, This sounds like an issue with the Olark servers, since that !transcript shortcut isn't part of Pidgin. You might want to get in touch with Olark support about this instead. As we're just a group of volunteers who help with issues with Pidgin, we have no control over any server that Pidgin talks to, eg Olark.
Cheers, Eion On Fri, 19 Oct 2018 at 03:20, Bechard, Peter < peter.bech...@hubinternational.com> wrote: > Hi, > > Our users comment that they cannot use the Agent Shortcut of > “!Transcript” to link a transcript from Pidgin if the client doesn’t end > the sessions/conversation. It works properly if the client ends/leaves > the conversation window. > > > > They can see the Transcript in Olark. If they use the native Olark > client, the are able to link the transcript regardless of the client > status. > > > > Is this is a known limitation? If not, how would we get this working? > > > > Thanks, > Peter > > > _______________________________________________ > Support@pidgin.im mailing list > Want to unsubscribe? Use this link: > https://pidgin.im/cgi-bin/mailman/listinfo/support
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