TelkomselFlash’s Service The Jakarta Post, Wednesday, 21 January 2009
I subscribed to TelkomselFlash last November with a contract valid for 12 months with no termination allowed. Their network coverage was my only consideration. I called the call centre to ask for a record of my ongoing internet usage, but TelkomselFlash had no trace of it. This means I (the customer) will not be able to control my volume limit of 500 MB to avoid overusage. TelkomselFlash charge Rp 1/Kb for overusage. I found a “connection log” in the Settings menu of the Telkomselflash modem, which automatically records the volume usage every time I connect or disconnect to the internet, so I started to use it as a point of reference to check and control the ongoing and the total volume I had used. On Dec. 29, the connection log showed a total volume usage of 502.71 MB so I stopped using the internet during December. But what I found in the TelkomselFlash bill came as a horrible surprise. I had gone over my limit by 100.972 KB, which meant I had to pay more than Rp 100.972 (US$9.12) over and above the principal sum! I went to GraPari Telkomsel on Jl. Pajajaran No. 3, Bogor on Jan. 13, 2009. I met Lita, the supervisor and Erwin, her staff member. Since Lita told me I would need an appointment to see her two minutes after she met me, I explained the problem and put in a formal complaint to Erwin. Telkomsel does not have any system or records on ongoing internet usage so that it does not allow its customers to control their usage. And now Telkomsel has recorded my bill as different to the one in the connection log. How can I trust Telkomsel if they treat customers this way? I doubt Erwin’s presumption that the connection log record might have been reset unintentionally while my notebook was being reinstalled by its authorized service and repair center on December 2-17. According to Erwin, Telkomsel will refer to point 13 of the subscription agreement/contract which states that “… any difference of identity, package, or statement billing between Telkomsel data and customer data, the parties hereby agreed that Telkomsel data shall be prevail.” Does Telkomsel set up all of its customers with this? I only agreed to pay based on my volume usage (502.71 MB). I refused Lita’s (who appeared again at the end of the meeting) request to pay in full for the overusage as shown on the bill. It is a win-lose solution for me as the customer, who loses because I have to pay for the overusage that I have not used. My suggestion to other TelkomselFlash customers is to be very careful with your bills and for those who are considering to getting TelkomselFlash with kartuHALO, think hard before agreeing the contract with them. It seems customers almost always bear the loss, but I am still hoping it will not happen to me with Telkomsel. Let’s just wait and see. I am still hoping for a win-win solution. YONITA Bogor, West Java Sumber: THE JAKARTA POST URL: http://www.thejakartapost.com/news/2009/01/21/letter-telkomselflash’s-service.html ___________________________________________________________________________ Dapatkan nama yang Anda sukai! Sekarang Anda dapat memiliki email di @ymail.com dan @rocketmail.com. http://mail.promotions.yahoo.com/newdomains/id/ ------------------------------------ http://www.SuratPembaca.info Komunitas Surat Pembaca IndonesiaYahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/surat-pembaca/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/surat-pembaca/join (Yahoo! ID required) <*> To change settings via email: mailto:[email protected] mailto:[email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
