Customer Service Lackluster for DSL The Jakarta Globe, Saturday, February 21, 2009
I have been using Telkom’s Speedy-brand DSL service (unlimited usage, Rp 830,000 [$69] per month) at my office for nearly three years. At least once a year (somebody said rainy season) everything falls apart. For a period of approximately 10 days in late January or early February, I effectively have no service, despite repeated calls to customer service. I am able to check my e-mail at most once or twice a day. The most frustrating thing is that Telkom doesn’t seem to acknowledge these Speedy brownouts and blackouts. Instead, they send “technicians” to your office. I no longer regard this as indicative of a problem at my end, even though these guys sometimes try to blame my modem (and usually ask for bribes). They have an uncanny ability to get out the door while the DSL is up. Call them an hour later when it’s down and they play dumb. Eventually the service returns to normal, which most of the time is acceptable, if expensive. Telkom is one of Indonesia’s brightest corporate stars and is even listed on the NYSE. It’s too bad they opt for cruddy, muddy customer service. Sterling Larson Source: THE JAKARTA GLOBE URL: http://www.thejakartaglobe.com/opinion/letters/article/10600.html Menambah banyak teman sangatlah mudah dan cepat. Undang teman dari Hotmail, Gmail ke Yahoo! Messenger sekarang! http://id.messenger.yahoo.com/invite/ ------------------------------------ http://www.SuratPembaca.info Komunitas Surat Pembaca IndonesiaYahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/surat-pembaca/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/surat-pembaca/join (Yahoo! ID required) <*> To change settings via email: mailto:[email protected] mailto:[email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
