Thanks for the replies everyone.  This is what I've done in response, but
without any luck :(

> > I'm trying to test my modem using minicom.  However, when I
> open, I get the
> > "Initializing Modem" dialog, but then I end up with a dead
> terminal.  The
> > cursor is in the middle of the screen but will not respond.  The
> > online/offline status in the lower right keeps alternating.
> Turning ECHO on
> > in minicom allows me to see my commands, but they still are not
> sent to the
> > modem.
>
> I test a modem by sending it an ATZ, and see if it returns OK.

I've tried to send ATZ in minicom and using 'echo atz > /dev/ttyS1' but I
get no response.  I installed WVDIAL also, but when I run WVDIALCONFIG, it
doesn't find the modem on the serial ports.

> > I've tried /dev/ttyS1 /dev/cua1 and /dev/modem for device settings in
> > minicom as well as a number of various INIT strings based on the modem
> > manual (Hardware flow control is always on).  My serial ports
> are connected
> > right off of the motherboard (DELL Pentium 133).  Would this be
> a PnP issue
> > even with an external modem?
>
> I doubt it is a pnp problem with an external. Do you have a dual boot
> with windows, and does it work under windows?

Yes, I dual boot with Win95.  It works every time in Windows.  If I remove
and autodetect in W95 is detects it on COM2 with the standard irqs and I/O
address, so It seems to be set up fine there.

> Can you try a different cable?
Yes--same results

> Can you use a meter to check the output voltage of the
> modem power supply?
I don't have easy access to a meter, but if it works fine under Win95, could
this still be a problem?

> It is also possible when you were switching between /dev/ttyS1,
> /dev/cua1
> etc. that you didn't get a proper resetting of the modem.
> Another thing is an irq conflict with another isa card. Try removing
> all other isa cards. Is your serial mouse working OK?
The only other isa cards I have are a SCSI card and sound card.  Neither are
PnP, and are jumpered to irq 10 and 05 respectively.  When I run 'cat
/proc/interrupts' both irq 3 and 4 for the two serial ports don't show up,
so it appears that neither are in use.  Removing these isa cards doesn't
seem to help either.

> Also are you certain that you have the bios settings right?
I double checked again.  Serial port 1 goes to COM1, and Serial Port 2 ->
COM2.  I also double checked the modem connection on COM2 (and tried on
COM1).

> Also, there is a little cable that connects the external
> com port to the motherboard. Is it on correctly? The little
> white dot should line up with the number 1, or the red edge
> of the connector cable. They sometimes get pulled off when
> you play around with memory or other cables.
I opened my machine, and the cables are still connected properly and snug.

> Do you have any old "setserial" commands in boot.local
> that may be redefining the port?
Nope.  I removed the references to any modem/serial device in the rc.config
also.

Are there any other methods to troubleshoot this?  Thanks for your patience.
As soon as I get this working, everything will be setup, and can start to
migrate away from M$.

--
Marc
http://www.cybercom.net/~mrmoody

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