Hi Jonathan. No, the SVG is definitely not local for her.

I've received new screenshots from the user which look more like the  
partial loading i saw in v2 of ASV, so am reasonably convinced that's  
the cause, but if anyone else has ideas please pass them along!

regards Guy


On 03/08/2006, at 2:18 AM, Jonathan Chetwynd wrote:

> Guy,
>
> are you sure the links aren't local?
> eg the adobe one clearly isn't
>
> cheers
>
> Jonathan Chetwynd
>
>
>
> On 2 Aug 2006, at 07:51, Guy Morton wrote:
>
> I'm hoping someone more experienced than I can chuck us a clue on
> this one.
>
> We have a user of our app that claims that they can see the little
> Adobe-provided "Spinning balls" SVG movie but that when they go to
> load our app all they see is a message in plain text saying "Data not
> available".
>
> We thought this might be due to them having an older version of the
> plugin, but we tried our app in v2 of the plugin and it partially
> loads, so we figure it's not that.
>
> The user's browsers passes our detection routine, which uses the
> usual test-creation of an activeX object. The user is using IE 6 and
> WinXP.
>
> The text string "Data not available" does not appear in our
> application anywhere, so we are pretty sure we're not emitting that
> message.
>
> Anyone got any ideas or suggestions?
>
> Guy
>
>
>
>
>
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