Hello Editor, 
 
My name is Robin; I am an educational researcher at ProProfs.com, a website for 
building and testing knowledge. ProProfs tools are used by millions of users 
each month including companies like Sony, Dell and even Harvard & Yale. I have 
recently contributed articles to sites like biznology.com ( 
http://www.biznology.com/2016/12/why-online-software-documentation-is-a-necessity-in-businesses/
 ) , capterra.com ( 
http://blog.capterra.com/how-to-reduce-customer-service-costs-and-generate-leads-with-a-self-service-knowledge-base/
 ) , Toolbox.com ( 
http://it.toolbox.com/blogs/itmanagement/tactics-for-growth-hacking-with-cloudbased-knowledge-management-software-74632
 ) , famousbloggers ( 
http://famousbloggers.net/social-media-sales-smart-business.html ) , Att.com ( 
https://bizcircle.att.com/circle-solutions/satisfying/how-to-delight-customers-while-reducing-support-costs?
 ) and I was wondering whether you would be interested in having me contribute 
some articles to your website. For example, here are a couple of story ideas 
that I have for you: 
 5 Reasons for Knowledge Management Fails in the Marketing Team 
 
 5 Features Businesses Should Look for in Help Authoring Software 
 
 Why Knowledge Base Is Different From Its Customer Support Tools Family 
 
 5 Reasons Why Online User Manuals Are Cost Effective 
 
 What Can Group Discussions and Mock Practices Teach Your Live Chat Agents? 
 
 Why a Knowledge Base Is Such a Giant Leap in the Arena of Customer ServiceAre 
you interested? Let me know and I’ll send across what I wrote for you. 
 Best, 
Robin
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