Addendum. A little more succinct than my long winded diatribe. ;o) Open source is not:
* A way to get commercial-quality support at no charge * A free-for-all forum to ask for pie-in-the-sky software features and expect them to be implemented as requested and with no delay * An invitation to harass and otherwise frustrate a small and dedicated development staff because they didn't do what you wanted [ Quoted directly from the Handbrake web site ]