On Saturday 12 December 2009 10.43:23 Pim van Pelt wrote: > Hoi, > > At home I have a cablecom consumer connection and it broke yesterday > at around 11pm. I tried to call the 0800 668866 hotline but it seems > it's .. well, hot :) because I get network busy when calling and every > now and again I can traverse the call center menu but phone calls hang > after a few minutes (before I speak to a human). > > Perhaps others have seen troubles in the Eden of Cablecom? Symptoms > are: dhcpd at 62.2.28.44 gives out net-10 (10.151.169.44) and if I > change my local mac I get another rfc1918 address. The head is up and > I see arp traffic on the ethernet, but otherwise IP is not possible. > > Cool hack-fact: until I reset the modem this morning, established > traffic (by pf statefull firewall on my home router) was live and > kicking, just new sessions would not be established. I'm pretty sure > cablecom is at fault, but I can't seem to reach them to talk. > > Can somebody confirm? Are there other contacts I can try?
Same Problem in 5605. Tryed a couple of time to call cablecom customer service under: 0900 66 0900. Either I don't got through the menue at all (after choosing 1 for german there was just silence, or there was silence after typing in my postcode.). Then I just took patience. After about 10 minutes of silence I got music on hold. About all 5 minutes I got information that I could get more information about my accounts on their web-page and that the next agent would answer my call. After 45 minutes I got through to an agent who told me that there is a smal regional problem where I live and that the techs are about to fix it. -Benoit- _______________________________________________ swinog mailing list [email protected] http://lists.swinog.ch/cgi-bin/mailman/listinfo/swinog
