Is there any chance Swisscom could change these antispam error messages
to CLEARLY indidicate they are generated by the Swisscom servers?
If Swisscom customers try to send messages to our customers which may
look spammy according to Swisscom's new spam filter, they get errors
like this:
<snip>
Folgende Empfänger konnten nicht erreicht werden:
Fehler bei der SMTP-Kommunikation mit dem E-Mail-Server des
Empfängers. Wenden Sie sich an Ihren Systemadministrator.
<local exchange hostname> #5.5.0 smtp;554 554 Sie haben versucht ein
E-Mail zu verschicken, das Merkmale eines Spam-E-Mails aufweist. Das
E-Mail wurde deshalb nicht verschickt. Bitte formulieren Sie Ihre
Nachricht persoenlicher oder kontaktieren Sie uns unter 0800 800 800. --
[...]
</snip>
This message was sent from an Exchange with static ip but smarthosting
over Swisscom. The part "SMTP-Kommunikation mit dem E-Mail-Server des
Empfängers" is not true either (the recipient mailserver was never
involved) - that is admittetly an exchange fault. Except for a phone
number which the NDR's recipient sees and is likely unknown, there is no
reference to Swisscom anywhere, causing unnecessary support cases at the
wrong place.
Normally, Swisscom marketing likes to put their brand name wherever they
can, so at least be consistent and put it in those messages where it
actually helps ;-) . In addition, including a link to a FAQ explaining
this behaviour would be fair to the users which are obviously not
informed about these new measures.
Regards,
Oli Schacher
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