Hi Per > Does anyone @UPC happen to know what this means: > > host mx.hispeed.ch [213.46.255.2]: 552 5.2.0 rl4b1r00p3kCCMl01l4bgK > automated process detected unsolicited content > > The email is being sent from a UPC connection, via Hostpoint > (mail.hostpoint.ch) to a user @swissonline.ch. > > The user has tried getting an explanation from UPC, but sofar no > luck.
It is a known trouble and in the past I found a contact that could solve the issue. The Mailservices für UPC Cablecom Switzerland are operated by Chello.at in Austria. We had a similar case a couple of years ago. We opened a trouble ticket @ UPC and got repeatedly told, that their techs are working on it and that it was not easy getting a reply, because UPC is such a large distribute company and so many department being involbed in the problem finding. After about two weeks and no luck with the trouble ticket @ UPC Cablecom, I started calling Chello AT and ask for a mail tech. Being persistent, I was sucessfull. The issue was simple problem caused by the customer himself and resolved within a hour. I asked why they did not react on the trouble ticket I opened via UPC Switzerland and was told by the Postmaster team in Austria, that they would have fixed the problem immediately, if the ticket would have been assigned to them. I did try to get a comment from the service supervisor @ UPC Cablecom on why the ticket was not assigned to the right team, but that was completely ignored. So my advice: Call Chello in Austria and be persistent, if you want email problems solved with any of the UPC Cabecom Email Domains hosted there! Regards! -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ swinog mailing list [email protected] http://lists.swinog.ch/cgi-bin/mailman/listinfo/swinog
