hi,
 
> I was wondering what you are doing if some of your customer 
> (Internetuser) makes scanns to other server and the victim sends 
> warnings to you to prevent or to stop this action. I usually sends an 
> e-mail or I take a phonecall to the "hacker" to stop immediately or to 
> check if there is some virus in the system.

Set up a policy which clearly tells your customer what they are allowed
to do and what they aren't.
 
> Should we as provider take care what the customer is doing? Are we 
> responsible for that? I'm just curious ...

IANAL, but I wasn't aware of a law prohibiting portscans. So neither
you nor your customer is doing someting illegal. 

-daniel
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