Viktor, This is really not the way you or any other customer should be treated. I apologize for that and send you the EOS announcement via this way. http://www.cisco.com/warp/public/cc/pd/rt/1600/prodlit/1865_pp.htm
http://www.cisco.com/en/US/products/hw/routers/ps214/prod_eol_notice0918 6a00800c4693.html I hope this helps you. For a replacement, it depends what you are trying to achieve and what are your configuration options. I would look at the C800 family or the 1700 family, even though it is Cisco!! I still believe it's the best product in the market. www.cisco.com/go/800 or www.cisco.com/go/1700 I'll for sure forward your email to the correct people within our company, in order to prevent other customers to have the same experience. Appologies again, Wish you a nice day Chris -----Original Message----- From: Viktor Steinmann [mailto:[EMAIL PROTECTED] Sent: 25 March 2003 10:48 To: [EMAIL PROTECTED] Subject: [swinog] Cisco arrogance... Hi everyone I wanted to order a Cisco 1601 @ our distributor and got the information, that this product doesn't exist anymore. So I wanted to check back with Cisco, if that's really true, of is our distributor just doesn't want to sell this thing anymore (because there's nothing mentioned on the Cisco Website, that this product is EOL) Just a small phonecall, I thought - But.... When I asked the phone receptionist for the PM, I just got the answer, that I'll have to ask my re-seller. Telling her, that I don't want to speak to a reseller, because that's what I just did, I got the answer, that I would have to talk to a different re-seller then... No chance to get through to somebody with a clue. The Cisco Website doesn't contain any *useful* contact information for Switzeland - It says, that their CEO's name is Mark Helfenstein - but no e-mail address.... Can anybody give me an e-mail address of somebody @ Cisco with a clue and not arrogant enough to deny any customer contact?? Any suggestions for a nice replacment for the 1601 (NOT from Cisco...)? Cheers, Viktor -- Viktor Steinmann - System and Network Engineer Easynet AG, Hardturmstrasse 135, 8005 Zuerich, Switzerland Phone: +41 1 560 32 00, Fax: +41 1 560 32 01 ---------------------------------------------- [EMAIL PROTECTED] Maillist-Archive: http://www.mail-archive.com/swinog%40swinog.ch/ ---------------------------------------------- [EMAIL PROTECTED] Maillist-Archive: http://www.mail-archive.com/swinog%40swinog.ch/
