DM wrote, "They need to be triaged." Yes - the do need to be triaged, but an A&E department in which the triage nurses never made a decision or never communicated it to the patient would not be considered "fit for purpose".
Businesses competing in the real world are often assessed against the requirements of ISO 9000. One of the key measures defined in that standard has to do with meeting responsiveness targets. Having worked as a test engineer for one of the leading semiconductor manufacturers for most of my career, I can testify unequivocally that lack of responsiveness is one of the major causes of business problems throughout the industry. Failure to respond in a timely manner to customer complaints or customer concerns should be judged for what it displays. viz. A lack of commitment to quality in the supply of goods or services. David Haslam, MIET, CEng. -- View this message in context: http://sword-dev.350566.n4.nabble.com/Windows-Utilities-tp4652865p4652893.html Sent from the SWORD Dev mailing list archive at Nabble.com. _______________________________________________ sword-devel mailing list: sword-devel@crosswire.org http://www.crosswire.org/mailman/listinfo/sword-devel Instructions to unsubscribe/change your settings at above page
