Hi Gang,

Can anybody recommend a good project management and support tool along  
the lines of BaseCamp or CodeBase?

What I'm after specifically, is something that operates in 2 modes - a  
public facing mode that allows customers to report and browse  
outstanding bugs etc (but not assign them, or see who they are  
assigned to), and a backend that allows us to assign bugs internally  
and integrates the bug tracker with a version control system, so that  
we can link specific commits to tickets (like Trac does). Also,  
ideally I would be able to host it myself, and easily be able to make  
repositories and projects either public (for open source projects) or  
private (for commercial projects).

I know Trac can do most of this, but it's a real PITA to set up - and  
setting it up badly gives the public access to browse your repository,  
which ain't good. Both BaseCamp and CodeBase have the backend part  
covered, but don't have a public frontend where your customers can  
report bugs (and I can't host myself).

Any suggestions?

Thanks...

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