Bugs item #3140355, was opened at 2010-12-19 19:04 Message generated for change (Comment added) made by jvangiel You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=757416&aid=3140355&group_id=144022
Please note that this message will contain a full copy of the comment thread, including the initial issue submission, for this request, not just the latest update. Category: Crasher/nasty bug Group: Latest release Status: Open Resolution: None Priority: 5 Private: No Submitted By: Russels Theepot (jvangiel) Assigned to: Pixelgeek (pxegeek) Summary: Text tool crashes. Initial Comment: When you select the text tool, the system crashes. I just installed the last version, but that didn't help. ---------------------------------------------------------------------- >Comment By: Russels Theepot (jvangiel) Date: 2011-03-07 20:07 Message: I have installed Synfig on my portable with WIndows XP on it. It also crashed. Then I made a new folder and copied only the font "Arial.ttf" into that folder. In the texttool I entered as font the complete path of this font. That worked. However, I then saved the document and opened it again on my Windows 7 system and it crashed immediately. I hope that this information can help to find the origin of this nasty problem. ---------------------------------------------------------------------- Comment By: Russels Theepot (jvangiel) Date: 2010-12-25 18:20 Message: In the case of the real Windows 7, you can't wait. Immediately the operating system takes over and your get a dialog box telling you that a problem occurred and that Windows is searching for a solution. You can press "cancel", which results in the immediate abortion of the program or you can do nothing, which has the same result, it just takes a little longer. I now uninstalled completely synfig, went to the registry editor and removed all entries containing "*synfig*". I reinstalled, but it didn't help. I checked forum mentioned below, tried some of the tips, (the neither have a final solution) but it did,'t help neither. ---------------------------------------------------------------------- Comment By: Pixelgeek (pxegeek) Date: 2010-12-24 03:25 Message: Fontconfig does some initialization the first time that it is called (i.e. the first time you try and use a text layer)- setting up a cache among other things. I've seen this issue (or something like it) - http://synfig.org/forums/viewtopic.php?f=12&t=1026 I have no idea what's causing it or how to troubleshoot it though. Any fontconfig experts out there? ---------------------------------------------------------------------- Comment By: Genete (genete) Date: 2010-12-24 00:32 Message: "At that moment the application hangs." When I did the test on the virtual machine it also hanged but if you wait it would recover and then will work normally. Second time you insert text will work faster. If it crash, it is one problem behind. ---------------------------------------------------------------------- Comment By: Russels Theepot (jvangiel) Date: 2010-12-23 20:59 Message: Other files work.I had already made my own files, It's really a great application! I tired to insert text into "eye.sifz". When I click on the tool, I get the dialogbox where you can choose the options. (not many options. only "sans serif" and the with and height are set to 0. I change them to 10. Then I click somewhere on the drawing to enter text. I get the sialogbox to enter text. I enter "42" and press "ok". At that moment the application hangs. 2) Yes I'm using a non-English system. My system language is "Dutch". During installation, I didn't change anything to the settings of the setup program. 3) Single threading is checked. ---------------------------------------------------------------------- Comment By: Genete (genete) Date: 2010-12-23 08:54 Message: Please confirm that the application is working fine with other files. Try to open eye.sifz or candy.sifz. Then if they work, repeat the trial of insert a text layer to see the message console or the response. I don't have much experience with windows issues and I just can think on those root causes: 1) Mismatch on the libraries. I guess it is solved since you cleaned up the older installations. 2) No path to fonts in your system. Do you use a non English system language on your widnows 7? (i.e. german, or spanish?) Did you leave the default installation folder or did you customized it? 3) A problem of multithreading still happening because you didn't deleted completely the synfig/settings file. To be sure to avoid multiple thread rendering please go to Toolbox->Setup->Misc tab and be sure you check the "Use single thread" is checked. I don't have more ideas on mind. ---------------------------------------------------------------------- Comment By: Russels Theepot (jvangiel) Date: 2010-12-22 22:47 Message: Dear Genete, Thank you for your reaction. I deinstalled all versions of Synfig. And indeed on the level of the installation tool of Windows, I saw an old version. I reinstalled, but the error still persists. To be clear, when I try to open the file "about_dialog" the program still crashes. However, on the error message mentioned below doesn't appear anymore on the console. All that appears on the console is: "Synfig studio -- starting up application... sunfig(7016) [22:44:09] info: Loading modules from ../etc/synfig_modules.cfg" Then I get a new "windows 7" window "the application stopped working". That's it. ---------------------------------------------------------------------- Comment By: Genete (genete) Date: 2010-12-22 22:33 Message: Error: size of layer mismatch (app: 232, lib:256) This makes me think that there were a previous Synfig installation that was not correctly removed. Please reinstall everything from scratch, removing any rest of previous installations and try again. I've checked the proper functionality of the Text Tool and Text Layer in a Windows 7 on a virtual machine and fresh installation of Synfig Studio 0.62.02 ---------------------------------------------------------------------- Comment By: Russels Theepot (jvangiel) Date: 2010-12-22 20:14 Message: The version of synfig might be interesting also: 0.62.02. ---------------------------------------------------------------------- Comment By: Russels Theepot (jvangiel) Date: 2010-12-22 20:10 Message: Thank you for the quick response. Here are my responses: OS: Windows 7 System locale value: I don't know what this is. I tried to open the example "about_dialog.sifz" (I suppose it also has texts) and it also crashes. Error: size of layer mismatch (app: 232, lib:256) ---------------------------------------------------------------------- Comment By: Genete (genete) Date: 2010-12-20 07:42 Message: Please provide the following information: Operating System System locale value Whether you can open an existing sif file with a text layer or not. Console message when the crash is produced. ---------------------------------------------------------------------- You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=757416&aid=3140355&group_id=144022 ------------------------------------------------------------------------------ What You Don't Know About Data Connectivity CAN Hurt You This paper provides an overview of data connectivity, details its effect on application quality, and explores various alternative solutions. http://p.sf.net/sfu/progress-d2d _______________________________________________ Synfig-devl mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/synfig-devl
