I have had the postion of having personally met "Sue" and more...
She may be all business.. in fact she is... I have seen her in action and found her one of teh most unprofessional, and snooty people I have ever met... On 9/22/07, Joseph Singer <[EMAIL PROTECTED]> wrote: > > She's blunt. She's flashy. And customer-service chief Sue Nokes is T- > Mobile's secret weapon in a cutthroat industry. > > By Jennifer Reingold, Fortune senior writer > September 21 2007: 11:57 AM EDT > > (Fortune Magazine) -- Marry me, Sue!" We've just pulled into the > parking lot of Albuquerque's Jefferson Commons call center, home to > 800 T-Mobile USA customer-service representatives, and outside > there's mayhem. Hundreds of screaming, chanting people are standing > in front of the building, bedecked in a wild array of hot-pink > clothing (T-Mobile's signature color) ranging from T-shirts to cowboy > hats to feather boas. They're waving signs, holding up camera phones, > and generally acting like starstruck teenagers. One guy's wearing a > fuchsia bathrobe; another, in a fluorescent-pink wig, is screaming, > "We love you!" over and over. > > All this booty shaking and flag waving might seem a bit extreme, > given that technically today's event features a middle-aged woman on > a routine visit from headquarters. But this isn't just any suit: It's > Sue Nokes. She's the flashy, feisty spark plug of a woman who runs > sales and customer service at T-Mobile USA, the fast-growing $17 > billion subsidiary of Deutsche Telekom. > > In that capacity she's in charge of more than 15,000 employees around > the U.S. Why the rousing welcome? Well, it has something to do with > her outsized personality, an inspiring, wacky combination of Rosie > O'Donnell, Evita Perón, and Auntie Mame. > > But mostly it's a result of her lifelong belief that making the > customer happy is a lot easier to do when employees actually like > their jobs and feel that what they do matters. "Sue's zeal for always > putting the customer first is absolutely infectious," says René > Obermann, CEO of Deutsche Telekom. > > http://money.cnn.com/magazines/fortune/fortune_archive/ > 2007/10/01/100398840/index.htm?postversion=2007092111 > > [Non-text portions of this message have been removed] - - T-Mobile-US on Google Groups: http://groups.google.com/group/T-Mobile-US _ _ Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/T-Mobile-US/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/T-Mobile-US/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
