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On September 7, 2016 at 5:43:49 PM, Joe Dooley ([email protected]) wrote: Below are my responses to Tails Support. My answers are in red. Hi, Could you please answer the following questions: 1. How did you verify the ISO image? I used key on boum.org, and it verified successfully. 2. What exactly happens when trying to start? Report the complete error message that appears on the screen, if any. The booting off both the DVD and USB stick is unstable. Sometimes is works, sometimes not—AND the mouse never works (I have to use an external mouse.) When booting off the DVD, I see the “Live” screen, but after hitting “Enter” (or playing with “Failsafe”), it appears Tails 2.5 is loading, but then it stops at: “STARTED RECONFIGURE KEXEC DEPENDING ON RUNNING KERNEL.” I hit “Enter”, it tells me to remove DVD, it loads other processes then crashes. 3. If you are trying to start on a USB stick, which program did you use to install it? On the USB stick made from the DVD ISO, Tails 2.5 loads and the Live screen appears. It goes through all of the processes and then stops at “STARTED MODEM MANAGER” and freezes. I have to manually shut the laptop down. I’ve messed around with the BIOS, but there still flakiness in loading the OS. And the mouse never works. 4. Have you been able to start Tails successfully on this computer before, from another USB stick or DVD, or with another version of Tails? If so, which ones? YES to all three. However, Ubuntu 16.04 on USB always loads on problem, AND the internal mouse works! 5. Does the same USB stick or DVD start successfully on other computers? I don’t have another machine I can try it on. Please advise. > I’m have an ASUS laptop and I want to run Tails 2.5 off a USB stick. > I’ve tried two USBs with Tails pre-installed, and I downloaded Tails > from boum.org and burned it to a DVD. None have worked. After the boot > screen pops up, whether I hit “Tails” or Failsafe”, the OS starts loading > then stops at “Started GNOME Display Manager”. I’ve tried tabbing at the boot > screen and type debug nosplash, nothing works. Please help. Attached is my > public key. --mimepart_57cec696c94d9_536f..fba078de1bf-- On September 7, 2016 at 3:55:00 PM, u ([email protected]) wrote: Hi! Roter Kater: > On 7 Sep 2016 at 12:59, Joe Dooley wrote: >> On September 6, 2016 at 2:32:54 PM, Joe Dooley ([email protected] ) >> wrote: -----BEGIN PGP MESSAGE----- > [...] >> -----END PGP MESSAGE----- > > Hello Joe, > > I'm afraid nobody will ever be able to answer your Question as here > on the tails-support list it is always encrypted and thus unreadable. > > Please ask your question with an unencrypted mail and I'm sure > someone will know an anwer. .. or write to [email protected] (key available on https://tails.boum.org/doc/about/openpgp_keys/index.en.html#index3h1) Cheers!
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