Alexander K.: > I updated my tails then shut down my laptop once i started it again i cant > get past the greetings screen because it cant find my laptop keyboard or my > mouse or maybe it is just freezed. I really need to get this worked out I > would also be happy if there was a way ether to fix this or to get atleast > my keyring out of my persistend so i can make a fresh install. But i really > want to keep my keyring details there are many importent informations in > there. > As answered here previously, there have been some reports about this problem since Tails 2.6, but we still cannot find the real cause.
There is a solution, but it would be great if you can send us some information before you fix your install, so we can know what caused the problem and fix it for good (more information can be found here: https://labs.riseup.net/code/issues/11839 if you are interested) Did you do an automatic upgrade? Can you: - Start another Tails, and add an administration password. - Start Disks from Applications -> Utilities -> Disks - Plug your broken Tails - Select it from the sidebar on Disks - Select the partition called "Tails" (NOT the one called TailsData) - Press the 'play' button to mount the partition. Now that is mounted, you need to run some commands and send us the output: - cat /media/amnesia/Tails/live/Tails.module - sha256sum /media/amnesia/Tails/live/* Once you have this output, mail it to us at tails-bugs at boum.org with the reference of the ticket: #11839 As said on the ticket, you can fix the problem doing a manual update: https://tails.boum.org/doc/first_steps/upgrade/#manual
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