On 01/04/2015 11:42 PM, D. Hugh Redelmeier wrote:
| I have advised Rogers of this and the person I was speaking to agreed it
| should be 1500. Let's see if they fix it.
Wow.
Years ago I tried to report DHCP RFC violations to Rogers customer
support folks and got nowhere. There seemed to be no connection
between the customer support department and the relevant engineering
department.
Customer support is there to make you happy with what you bought.
Accepting that anything is wrong flies in the face of that mission,
therefor support people are usually forbidden to accept bug reports.
At Honeywell, if you weren't in the right department, you had to be a
director to file bugs. Only QA and the sales force could report bugs,
and the latter would only do so when it sounded like it would cost money.
To this day, it's always best to report bugs to your salesperson.
--dave
My current employer has a customer outreach department, instead: they
regularly report bugs.
--
David Collier-Brown, | Always do right. This will gratify
System Programmer and Author | some people and astonish the rest
[email protected] | -- Mark Twain
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