On Wed, 6 Nov 2019 at 11:55, Dave Collier-Brown via talk <[email protected]> wrote:
> Tek Savvy is still relatively small and non-stupid, so customers can > probably escalate and get a response. I'd call by voice, write down the > person's name when they answer, and when they say "no", ask to speak to > their escalations manager (Ie, the equivalent of me, but for Tek). When > you're connected, thank the manager for the good service that <name of rep> > provided, but ask for the thing they couldn't provide. Say why it is to > Tek's advantage to provide it and make you, their customer, happy with the > company. > > And they're in Chatham, where I grew up, and Chathamites were and still > are really nice to one another. Very Canadian. > https://www.dslreports.com/forum/teksavdirect is what brings me to TekSavvy's second tier support straight away. They often respond within minutes and in my experience, they have been incredibly helpful.
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