I thought what is going on here is that she moved to a new location where the 
service is different for her needs compared to what it was at the previous 
location.

Also, as someone who has been following this topic for past 6 months, there is 
no clear definition as to what connection property it is that makes it not 
cause potentially life threatening issues for Karen. So clearly the medical 
professionals have not defined the problem.

Karen is also, understandably, not willing to test different connections being 
offered because of the risk of medical issues.

> On Sep 7, 2023, at 13:31, Evan Leibovitch via talk <[email protected]> wrote:
> 
> On Thu, Sep 7, 2023 at 1:12 PM James Knott <[email protected] 
> <mailto:[email protected]>> wrote:
>  
>> And if Bell is no longer able to provide the service she wants.
> 
> Wants? WANTS?!?
> 
> We're not talking about call-display here. This is about connectivity for 
> medically-necessary equipment.
> 
> Sigh.
> 
> Bell broke it. Bell needs to fix it. Full stop.
> 
> - Evan
> 
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