Hi tedd,
I agree, getting the layout nailed down can be a problem. It seems that
no matter how many content reviews, mock-ups and wireframes I do, most
clients can never quite "get it" until they see an actual live site, so
they usually end up being billed for post-launch changes. With a static
site using semantic HTML code, well-formed CSS, and includes that's
usually not a big problem, but I can see how it might get more
complicated with a template-based CMS.
You're right, I've never had to sue anyone before. When I was
freelancing I always required a 50% non-refundable up front deposit with
50% due upon completion (but before delivery), which worked well for me.
I'm sorry to hear you've been burned in the past, and will keep in mind
how expensive lawsuits can get should I ever find myself freelancing
again and feel an urge to let the deposit slide.
As for running into coding problems, I'm pretty persistent when I don't
understand something and will usually keep working at it until I figure
things out, but that's when I'm doing my own coding--this first attempt
at working with a CMS will likely result in me needing assistance at
some point or other, so it's comforting to know you guys are here if I
need you!
Regards,
Bev
tedd wrote:
Bev:
Some of the biggest problems I've had with clients is getting them to
agree and adhere to a certain layout. Without a solid foundation, your
site can fall apart very quickly -- especially when your client starts
to add and change stuff.
I had one client recently who had a front page that had a static six
item menu on the left and a variable (0-16 items) "things of interest"
link list on the right. The client said that he wanted the top and
bottom of both (the menu and "things of interest") to line-up. The
client hadn't really thought this out. So, that took time for me to
explain the problem and I billed for it. This was an example of how a
client can waste your time if you allow it. Bill for everything
(including emails explaining things), but deliver what you say you will
on time, without problems, and clients will respect your work and come
back.
As for contracts, a letter agreement outlining what is going to be done
for what money is good to reflect back on for reference. But, if you
want an iron-clad legal contract so you can take someone to court for
not paying for a $5k project, then you haven't sued anyone before. My
last suit cost me $20k over a $10k dispute. IMO, it's not worth it. So,
get 50% up front and the remainder when done.
If the client won't pay (been stung two times in the last 12 years),
then just don't work for him again and move on. Simple, but effective.
If you run into problems coding, organize and illustrate the problem and
drop it on us. Usually someone has been there before. You see, doing CMS
and dynamic sites are really simple things to accomplish. Most of us
have done it more than once.
Good luck.
tedd
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