Brenda,
Make sure you are using the latest Thunderbird.

Earlier versions IE 24 may do exactly what you are saying with 9.1.

The current version of Thunderbird is 31.6.0.

Chris


Window-Eyes Product Support
Ai Squared
725 Airport North Office Park
Fort Wayne, IN 46825
(802) 362-3612
www.aisquared.com

-----Original Message-----
From: Talk [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com] 
On Behalf Of Tom Kingston via Talk
Sent: Sunday, April 12, 2015 9:36 PM
To: bjn...@windstream.net; Window-Eyes Discussion List
Subject: Re: Thunderbird and W-E 9.1 NOT but 9.0 works

Brenda,

All I can say is something is definitely messed up because many folks 
use TB with no problems. So again I would suggest calling GW. They've 
been dealing with these things for so long they may know exactly what's 
going on as soon as they hear your description of the problem.

For me 9.1 was a big improvement. So something may have gotten messed up 
that requires their emergency removal utility. If nothing else they 
should know best what to check and have you do to try to track down the 
problem.

Good luck,
Tom


On 4/12/2015 5:36 PM, Brenda via Talk wrote:
> so, I was unable to do a system restore because it said I had programs
> running that blocked it.  My husband turned off virus check and window
> eyes and ran sys scan again with no success.
>
> I wasn't too concerned because I knew the problem was with Window eyes
> 9.xx and Thunderbird.
>
> So I uninstalled W-e using controll panel and reinstalled W-e 9 from the
> disk.  All was fine, TB worked!!
>
> Then I downloaded and installed W-E 9.1 and I'm back to where I was with
> TB and W-E locking up when I try to open a message. rrrrrrr
>
> Brenda
>
>
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