Hi. 

Running window-eyes 9.1 with windows 8.1-64 bit  and office 2010 32-bit. 

 

When I am reading messages in outlook 2010, the message body doesn't display
properly at times. Instead of loading in browse mode, it loads as if it were
a word document with a lot of verbocity. So instead of getting the heading
count, link count, ect. like i would in a webpage, I get things like the
following information, this example is listed in no particular order but
just as an example of the verbose output.  

Begin example text:

style normal, one shape enter hyperlink field, table 1 r1 c1 leave hyperlink
field, table 1.1.1 style web heading 1. 

End example text

 

and so on and so forth until somewhere in there i find text that is
discernable as being part of the actual email. 

 

So it looks like window-eyes is reading the actual formatting of the message
instead of putting in a webpage-like layout in browse mode. I have tried the
following. 

 

1. turned off all apps. no change. 

2. restarted outlook, no change. 

3. did a repair of office 2010, no change. 

4. and the only solution that seems to work, I have to restart window-eyes.
Ok, that's fine, a little annoying and tedious, but it works, until it
starts to do it again. 

 

so, does anyone else have this issue? If so, how have you gone about
resolving it? Do I need to reinstall set files for office and/or outlook?
Which ones? Do I have to take the rather drastic step of reinstalling
window-eyes altogether? Is this a known bug that ai squared are looking
into? 

 

any help is appreciated on this matter. 

 

Thanks, Dave

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