Hi. I've been on the phone with a Microsoft accessibility answer desk representative for the second time this afternoon. Here's why.
When I first contacted the Microsoft Accessibility answer desk, I wanted the title bar in Outlook 2013with the inbox open to read exactly the same on both my desktop computer running Windows 8.1 and my laptop computer running Windows 7 64 bit. In order to do that, the representative had to create a new Outlook 2013 account on the Windows 7 laptop computer. She was able to do that, but then everything in Outlook 2013 on my laptop was reading e-mail grouped by dates and however it reads by default. The second representative tried to compare the settings on my desktop computer running Outlook 2013 and managed to get the messages to read more like a list view. However, now none of the messages in the inbox or my saved e-mail folders on my laptop computer will indicate whether they are read or unread like they do on the desktop computer. For whatever reason, when I press the ctrl-shift-question keystroke to read the set up information with Outlook 2013 open, the dialog will not read on either computer. All I hear is the word question. This has happened before. I wish I had left well enough alone because the 2010 pst file transferred the settings from version 2010 to 2013 on my laptop computer just fine. That's what I get for being so picky. I am running Window-eyes 9.2 under Windows 8.1 and under Windows 7 64 bit. I'm grasping at straws here. The representative wants to escalate the case and she has provided me with a case number. I probably will have to find Marc Solomon's webinar to help me get Outlook 2013 working the way I'd like it to. I wanted to call Ai Squared for support but it is too late in the day. What a mess! . Mike M. _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
