Hi Afir, Welcome to the Window-Eyes community. Since I don't have direct access to the web application you are inquiring about, I can't be certain of what the problem is. My best guess is the developer is using a custom element that was not designed with proper keyboard accessibility. This issue is quote common and shows up on lots of web pages. The best solution is to have the developer use a standard HTML input element like a <button>. If they have to use a custom element, they should then implement a robust keyboard event handler for their custom button elements. Either of these techniques, would make the element accessible to all users. But, you might not be able to convince the developers to make this change. So, I will propose a few work arounds that may help you accomplish the task at hand. First, try routing the mouse pointer to this element after you navigate to it in Browse Mode. The default hotkey to route the mouse to focus is Insert-Plus. Then issue a left click using the physical mouse or using the Window-Eyes single left click hot key (Num Pad Slash). Second, try activating the element with Browse Mode turned off. You can toggle Browse Mode on and off with Control-Shift-A. You can also try these techniques in different browsers as it may work better in one than another. If none of these options work, we would have to investigate further to determine other potential solutions. You might be curious why pressing Enter activates this element when using NVDA but not Window-Eyes. It is probably because these two screen readers send slightly different commands to the web browse when the Enter key is pressed. And, the element's event handler for the custom element happens to be looking for the command that NVDA is sending but not the one Window-Eyes is sending. Once again, if the developer were to use a standard HTML element or implement a robust event handler for their custom control, it would just work. I hope this helps. Kind Regards, Marc
-----Original Message----- From: Talk [mailto:[email protected]] On Behalf Of afik sofir via Talk Sent: Wednesday, December 2, 2015 11:07 AM To: [email protected] Subject: WhatsApp Web Hello guys, My name is Afik Sofir and I'm a new user of Window-eyes for office, I made the switch yesterday and I really injoy. I got to used WhatsApp Web, with firefox latest version. And some elements are not accessible to Window-eyes. When I want to press enter to reach to conversation, I can press enter but nothing its happened. in NVDA for example, its works. Any help will be appreciated. בברכה, Regards, אפיק סופיר Afik Sofir Email כתובת דואר אלקטרוני: <mailto:[email protected]> [email protected] טלפון נייד Cell-phone: 050-5782208 Skype: afik.sofir2 Facebook: Afik Sofir Twitter: Afik Sofir _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/msolomon%40aisquared.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
