I am running Window-eyes 9.4 on an HP desktop whose operating system is Windows 10. The problem I am about to describe is not screen reader specific, but I am hopeful that some list member may know of a solution.

After this machine has been put into sleep mode, it is difficult to get it to come out. I usually press the escape key to wake it up, after which Eloquence utters several unintelligible syllables. Now comes the tricky part. I tab slowly and hear things such as "ease of access," "shut down," and ultimately "unlock." However, if I tab too rapidly or too slowly, the system locks up requiring a hard reset. On at least two and possibly three occasions, the machine would not reboot; and, since I had no speech, I got sighted help and ultimately resorted to a system restore to an earlier date.


I vaguely remember seeing a post, possibly on this list, that this problem is peculiar to some HP computers. So if there is either a fix or a reliable work around, please provide the specifics.


Thanks in advance.


Don Roberts


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