good afternoon,
I am sending this to multiple recipients so I don't have to do a lot of
copy and pasting.
As you may be aware, Sophos Home is an internet security software that
some have said is accessible with screen readers. The company primarily
serves business customers with a paid version with more features that
are desireable to businesses. They have expanded it to a free home
version in order to make more users aware of their program. A home user
could find Sophos very efficient and decide to purchase it in their
business. Perhaps a blind home user could recommend it to his/her
employer or agancy. I have heard from several blind users who say it is
accessible and others have some issues with parts of it (which may be
due to individual skill or computer system).
I called them today to see what I could find out. Here is the link to
the contact page for Sophos:
https://www.sophos.com/en-us/company/contact.aspx
I spoke to two people in the Burlington, MA office. the contact page has
other offices and more ways to contact the company.
The first person I spoke with was from customer Care. She was pleasant
and explained that her department handled business customers. She did
email a tech person about Sophos being accessible with screen readers
who suggested I contact sales. she was polite and let me ask my
questions without cutting me off to redirect me.
Next I spoke with Rich in Sales. He was also very pleasant and patient
but not too knowledgeable. He checked with several folks in his
office. I was told that if the screen reader works on the internet you
can access Sophos as the interface is cloud based. I asked what would
happen if internet wasn't available and I wanted to run a scan, and he
said the app could be run from the desktop but wasn't sure if it was
accessible.
I asked him if there was a department or person that dealt with
accessibility issues and he suggested using the contact emails on the
web page to make a suggestion. He also said a sophos Home user could
contact them by phone, but I'm not really sure if the next sales person
or tech person would say the same thing.
It seems like although sophos sales people do not know or understand
screen reader and accessibility issues, they are easy to get in contact
with and perhaps the folks at NVDA, VFO, the ACB or NFB or other
interested parties might be able to explain things and promote continued
and improved (if there are issues) accessibility.
I hope you found my information helpful, and I look forward to more
input from users about Sophos Home. Perhaps if a large number of users
and groups approach sophos we can have a good working relationship with
them.
hth
Brenda
Brenda
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