Hi Don,

Nice to hear from you again. Smile.

As far as the list of Window-Eyes apps to disable, it is interesting to note 
that, actually, on one of my computers, I did not need to disable any apps, 
whereas, on another, I did.

Also, I don’t think the fact that certain apps are running is the cause of your 
Thunderbird issue.

The simple fact is that I was not even able to get Window-Eyes to launch 
without throwing multiple errors unless the apps I mentioned were disabled.

The process of disabling apps couldn’t even be done at all unless I launched 
Window-Eyes without any apps starting up, and this is done by holding down the 
Shift key while launching it.


I tend to think that the problem you are having is that which Bernie on the 
list mentioned when responding to Carol‘s post, namely, the Thunderbird set 
file is not loading and therefore the screen information presented by 
Thunderbird is not accessible.

Bernie’s suggestion of the steps to get the Thunderbird set file to load should 
work, but, if it doesn’t, then the set file which you would need to load 
manually is TBEnhanced, as memory serves.  Once you load that set file, you 
would need to press Control-S in order to save the association of this set file 
with the application window in question; this association would be to the main 
Thunderbird application window.

At any rate, here is the list I had mentioned some time ago:


Window eyes apps to disable


Eloquence Fix

Hotspot

JAWS quick key

WEDiag

Windows Enhanced


Good luck, and I hope this helps,


Rod


Sent from Outlook<https://aka.ms/sdimjr> for iPad OS

________________________________
From: Talk <[email protected]> on 
behalf of Donald Roberts via Talk <[email protected]>
Sent: Friday, October 22, 2021 3:08 PM
To: [email protected]
Cc: Donald Roberts
Subject: Window-eyes 9.5.4 and Thunderbird 91.2

I am running a recent version of Windows 10 on my Dell desktop. Although
I currently use Thunderbird 91.2, this problem began several months ago.

Whenever possible, I prefer to use Window-eyes 9.5.4 as my screen reader
of choice. When something doesn't work, I switch to Jaws 2021 to see
whether things work better. When it comes to email, I can no longer use
Window-eyes and must use Jaws. If I try to use W E with Thunderbird, I
can no longer read the body of any message. I can read the to, from, and
subject fields but not the message body.

Although I don't recall the specifics, several months ago, Rud Hutton
indicated that there were some Window-eyes apps which nowneeded to be
disabled in recent versions of Windows 10. I wonder whether this could
be the problem when attempting to read email using Thunderbird. If
anyone remembers what I am talking about, I would appreciate knowing
which W E apps need to be disabled.

I realize this is a long shot, but I would certainly prefer to read
email using W E.

Thanks in advance for feedback.

Don Roberts

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